Consumer behaviour in the food service industry: a review

Consumer behaviour in the food service industry: a review This article reviews the literature relating to consumer studies in foodservice, an under-represented area in terms of review papers. It is organised into four sections, discussing survey work, experimental studies, and investigations relating to economics and geography, and sociological and anthropological research. Many of these articles have been published outside the usual hospitality management journals. The review examines the scope of this research, identifying areas of commonality within it, as well as gaps and weaknesses in the body of knowledge on consumer behaviour in the food service industry. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Hospitality Management Elsevier

Consumer behaviour in the food service industry: a review

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Abstract

This article reviews the literature relating to consumer studies in foodservice, an under-represented area in terms of review papers. It is organised into four sections, discussing survey work, experimental studies, and investigations relating to economics and geography, and sociological and anthropological research. Many of these articles have been published outside the usual hospitality management journals. The review examines the scope of this research, identifying areas of commonality within it, as well as gaps and weaknesses in the body of knowledge on consumer behaviour in the food service industry.

Journal

International Journal of Hospitality ManagementElsevier

Published: Jun 1, 2002

References

  • Market segmentation in hospitality research
    Bowen, J.T.
  • Attitudes of consumers toward military and other institutional foods
    Cardello, A.V.; Bell, R.; Kramer, F.M.
  • A longitudinal study of the stability of consumer expectations of services
    Clow, K.E.; Kurtz, D.L.; Ozment, J.
  • Effects of music in service environments
    Herrington, J.D.; Capella, L.M.
  • What is this thing called service?
    Johns, N.
  • The meal experience
    Johns, N.
  • The influence of experience on service expectations
    Johnson, C.; Mathews, B.P.
  • Consumer research in the restaurant environment. Part 1
    Kivela, J.; Inbakaran, R.; Reece, J.
  • Consumer research in the restaurant environment. Part 2
    Kivela, J.; Inbakaran, R.; Reece, J.
  • Consumer research in the restaurant environment. Part 3
    Kivela, J.; Inbakaran, R.; Reece, J.
  • Measuring quality in restaurant operations
    Lee, Y.L.; Hing, N.
  • Marketing eating out
    Riley, M.
  • Using policy capturing to examine tipping decisions
    Rogelberg, S.G.; Ployhart, R.E.; Balzer, W.K.; Yonker, R.D.
  • Hospitality Marketing
    Wearne, N.; Morrison, A.
  • Dining out on sociological neglect
    Wood, R.C.

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