Computer playfulness and anxiety: positive and negative mediators of the system experience effect on perceived ease of use

Computer playfulness and anxiety: positive and negative mediators of the system experience effect... Perceived ease of use plays a critical role in predicting and determining a user’s decision to use an information system. Users perceive a system easier to use as they gain more knowledge and confidence through direct experience in using the system. Our research traced the link between system experience and ease of use via both positive (computer playfulness) and negative (computer anxiety) responses using a sample of 116 users of electronic spreadsheets. As expected, system experience was significantly related to perceived ease of use. Both computer playfulness and computer anxiety were found to be significant mediators of the effect that system experience has on ease of use. However, the effect was fully mediated only by computer anxiety, revealing that the negative side of user reaction is a more potent mechanism than the positive side. Moreover, the findings indicate that those interventions found to influence the mediating variable of computer anxiety should be used to effectively enhance ease of use perceptions. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Information & Management Elsevier

Computer playfulness and anxiety: positive and negative mediators of the system experience effect on perceived ease of use

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Publisher
Elsevier
Copyright
Copyright © 2002 Elsevier Science B.V.
ISSN
0378-7206
DOI
10.1016/S0378-7206(02)00006-X
Publisher site
See Article on Publisher Site

Abstract

Perceived ease of use plays a critical role in predicting and determining a user’s decision to use an information system. Users perceive a system easier to use as they gain more knowledge and confidence through direct experience in using the system. Our research traced the link between system experience and ease of use via both positive (computer playfulness) and negative (computer anxiety) responses using a sample of 116 users of electronic spreadsheets. As expected, system experience was significantly related to perceived ease of use. Both computer playfulness and computer anxiety were found to be significant mediators of the effect that system experience has on ease of use. However, the effect was fully mediated only by computer anxiety, revealing that the negative side of user reaction is a more potent mechanism than the positive side. Moreover, the findings indicate that those interventions found to influence the mediating variable of computer anxiety should be used to effectively enhance ease of use perceptions.

Journal

Information & ManagementElsevier

Published: Jan 1, 2003

References

  • Social influence and end-user training
    Galletta, D.F.; Ahuja, M.; Hartman, A.; Teo, T.; Peace, A.G.
  • Computer anxiety in management: myth or reality?
    Howard, G.S.; Smith, R.D.
  • The effects of self-efficacy on computer usage
    Igbaria, M.; Iivari, J.
  • Media appropriateness: effects of experience on communication media choice
    King, R.C.; Xia, W.
  • A model of the antecedents of perceived ease of use: development and test
    Venkatesh, V.; Davis, F.D.
  • Microcomputer playfulness: stable or dynamic trait
    Yager, S.E.; Kappleman, L.A.; Maples, G.A.; Prybutok, V.R.

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