Access, resource, and cost impacts on consumer satisfaction with health care: A comparison across alternative health care modes and time

Access, resource, and cost impacts on consumer satisfaction with health care: A comparison across... A large-scale field experiment examines the influence of managerially controllable variables on consumer satisfaction with health care. Using consumers voluntarily enrolled in HMOs (control group), members assigned to HMOs (experimental group), as well as traditional fee-for-service (FFS) enrollees, the study compares the dominant modes of health care delivery on overall consumer satisfaction in an experimental setting. Further, the influence of health care delivery modes on the dimensions of access, resource, and cost as well as overall consumer satisfaction is explored. Finally, the stability of the satisfaction evaluations across health care plan types and time is explored. The implications of the results for health care policy makers and hospital administrators and directions for future research are discussed. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Journal of Business Research Elsevier

Access, resource, and cost impacts on consumer satisfaction with health care: A comparison across alternative health care modes and time

Loading next page...
 
/lp/elsevier/access-resource-and-cost-impacts-on-consumer-satisfaction-with-health-zifmLxOuTv
Publisher
Elsevier
Copyright
Copyright © 1997 Elsevier Ltd
ISSN
0148-2963
eISSN
1873-7978
DOI
10.1016/S0148-2963(96)00202-0
Publisher site
See Article on Publisher Site

Abstract

A large-scale field experiment examines the influence of managerially controllable variables on consumer satisfaction with health care. Using consumers voluntarily enrolled in HMOs (control group), members assigned to HMOs (experimental group), as well as traditional fee-for-service (FFS) enrollees, the study compares the dominant modes of health care delivery on overall consumer satisfaction in an experimental setting. Further, the influence of health care delivery modes on the dimensions of access, resource, and cost as well as overall consumer satisfaction is explored. Finally, the stability of the satisfaction evaluations across health care plan types and time is explored. The implications of the results for health care policy makers and hospital administrators and directions for future research are discussed.

Journal

Journal of Business ResearchElsevier

Published: Jul 1, 1997

References

  • Consumer Satisfaction With Group Practice; The Cha Case
    Bashshur, R.L.; Metzner, C.A.; Worden, C.

You’re reading a free preview. Subscribe to read the entire article.


DeepDyve is your
personal research library

It’s your single place to instantly
discover and read the research
that matters to you.

Enjoy affordable access to
over 18 million articles from more than
15,000 peer-reviewed journals.

All for just $49/month

Explore the DeepDyve Library

Search

Query the DeepDyve database, plus search all of PubMed and Google Scholar seamlessly

Organize

Save any article or search result from DeepDyve, PubMed, and Google Scholar... all in one place.

Access

Get unlimited, online access to over 18 million full-text articles from more than 15,000 scientific journals.

Your journals are on DeepDyve

Read from thousands of the leading scholarly journals from SpringerNature, Elsevier, Wiley-Blackwell, Oxford University Press and more.

All the latest content is available, no embargo periods.

See the journals in your area

DeepDyve

Freelancer

DeepDyve

Pro

Price

FREE

$49/month
$360/year

Save searches from
Google Scholar,
PubMed

Create folders to
organize your research

Export folders, citations

Read DeepDyve articles

Abstract access only

Unlimited access to over
18 million full-text articles

Print

20 pages / month

PDF Discount

20% off