A study of entrepreneurship in the restaurant and café industry: exploratory work using the critical incident technique as a methodology

A study of entrepreneurship in the restaurant and café industry: exploratory work using the... This paper has two core objectives. First, it introduces the Critical Incident Technique, explains the method and shows how the method can be used to study entrepreneurial behaviour in the restaurant and café industry. Secondly, the paper reports the initial results of a study of entrepreneurship in the Newcastle upon Tyne restaurant and café industry. The authors conclude that the Critical Incident Technique is a useful tool for gathering data and, when used correctly, can help produce important insights into the nature of entrepreneurship in the hospitality industry. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Hospitality Management Elsevier

A study of entrepreneurship in the restaurant and café industry: exploratory work using the critical incident technique as a methodology

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Publisher
Elsevier
Copyright
Copyright © 1998 Elsevier Science Ltd
ISSN
0278-4319
D.O.I.
10.1016/S0278-4319(98)00006-1
Publisher site
See Article on Publisher Site

Abstract

This paper has two core objectives. First, it introduces the Critical Incident Technique, explains the method and shows how the method can be used to study entrepreneurial behaviour in the restaurant and café industry. Secondly, the paper reports the initial results of a study of entrepreneurship in the Newcastle upon Tyne restaurant and café industry. The authors conclude that the Critical Incident Technique is a useful tool for gathering data and, when used correctly, can help produce important insights into the nature of entrepreneurship in the hospitality industry.

Journal

International Journal of Hospitality ManagementElsevier

Published: Mar 1, 1998

References

  • Using service incidents to identify quality improvement points
    Lockwood, A.

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