A holistic understanding of the prospects of financial loss to enhance shopper's trust to search, recommend, speak positive and frequently visit an online shop

A holistic understanding of the prospects of financial loss to enhance shopper's trust to search,... While studying Internet-based consumer's perspective, there appears to be no direct research on the mediating role of trust in the relationship between perceived financial risk and purchase intention. The existing literature is limited to fewer items of construct to measure perceived financial risk, which means that a comprehensive study is required on this topic. In this regards, this study measured perceived financial risk using 12 different items such as loss of credit card information, error-based purchases, no money-back guarantee, hidden charges, monetary loss, sales fraud, over-charged for product delivery fees, product delivery loss, over-charged online payments, high prices in comparison to traditional stores, low discounts in comparison to traditional stores, and wrong purchases. The study's proposed model is to highlight the role of trust in web vendors in the relationship between online consumers’ perceived financial risk and their purchasing intention. To test that proposed model, an online survey based on empirical study was conducted on Malaysian online consumers. From the sample size of 400, the results of this study revealed that perceived financial risk of online consumers does influence their trust in web vendors and online purchase intention. A consumer's intention to purchase online is also influenced by their trust in the web vendor. And there exist a mediating role of trust in web vendors in the relationship between perceived financial risk and online purchase intention. Such results offer evidence that e-business managers should consider their consumer's perceived financial risk while establishing their trust and purchasing intentions. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Journal of Retailing and Consumer Services Elsevier

A holistic understanding of the prospects of financial loss to enhance shopper's trust to search, recommend, speak positive and frequently visit an online shop

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Publisher
Elsevier
Copyright
Copyright © 2018 Elsevier Ltd
ISSN
0969-6989
D.O.I.
10.1016/j.jretconser.2018.02.004
Publisher site
See Article on Publisher Site

Abstract

While studying Internet-based consumer's perspective, there appears to be no direct research on the mediating role of trust in the relationship between perceived financial risk and purchase intention. The existing literature is limited to fewer items of construct to measure perceived financial risk, which means that a comprehensive study is required on this topic. In this regards, this study measured perceived financial risk using 12 different items such as loss of credit card information, error-based purchases, no money-back guarantee, hidden charges, monetary loss, sales fraud, over-charged for product delivery fees, product delivery loss, over-charged online payments, high prices in comparison to traditional stores, low discounts in comparison to traditional stores, and wrong purchases. The study's proposed model is to highlight the role of trust in web vendors in the relationship between online consumers’ perceived financial risk and their purchasing intention. To test that proposed model, an online survey based on empirical study was conducted on Malaysian online consumers. From the sample size of 400, the results of this study revealed that perceived financial risk of online consumers does influence their trust in web vendors and online purchase intention. A consumer's intention to purchase online is also influenced by their trust in the web vendor. And there exist a mediating role of trust in web vendors in the relationship between perceived financial risk and online purchase intention. Such results offer evidence that e-business managers should consider their consumer's perceived financial risk while establishing their trust and purchasing intentions.

Journal

Journal of Retailing and Consumer ServicesElsevier

Published: May 1, 2018

References

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