10.1016/j.dss.2011.12.013

10.1016/j.dss.2011.12.013 1 <h5>Introduction</h5> In recent years, the documentation of business processes and the analysis and design of process-aware information systems has gained attention as a primary focus of modeling in information systems practice [10] . The so-called practice of process modeling has emerged as a key instrument to enable decision making in the context of the analysis and design of process-aware enterprise systems [11] , service-oriented architectures [13] , workflow operation [26] and web services [14] alike.</P>Process models typically capture in some graphical notation the tasks, events, states, and control flow logic that constitute a business process. Process models may also contain information regarding the data that is processed by the execution of tasks, which organizational and IT resources are involved, and potentially capture other artifacts such as external stakeholders and performance metrics, see e.g. Ref. [49] .</P>Many benefits are associated with business process modeling. For instance, practitioners have identified process improvement, communication and shared understanding as the most important process modeling benefits [17] . A prerequisite for realizing these benefits, however, is that the quality of process models are perceived as good by their audience, making the understandability of process models an important topic for research relevant to http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png

10.1016/j.dss.2011.12.013

Elsevier — Jun 11, 2020

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Abstract

1 <h5>Introduction</h5> In recent years, the documentation of business processes and the analysis and design of process-aware information systems has gained attention as a primary focus of modeling in information systems practice [10] . The so-called practice of process modeling has emerged as a key instrument to enable decision making in the context of the analysis and design of process-aware enterprise systems [11] , service-oriented architectures [13] , workflow operation [26] and web services [14] alike.</P>Process models typically capture in some graphical notation the tasks, events, states, and control flow logic that constitute a business process. Process models may also contain information regarding the data that is processed by the execution of tasks, which organizational and IT resources are involved, and potentially capture other artifacts such as external stakeholders and performance metrics, see e.g. Ref. [49] .</P>Many benefits are associated with business process modeling. For instance, practitioners have identified process improvement, communication and shared understanding as the most important process modeling benefits [17] . A prerequisite for realizing these benefits, however, is that the quality of process models are perceived as good by their audience, making the understandability of process models an important topic for research relevant to

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