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APRIL 13-~s, CHi96 ,r Structuring Information With Mental Models: A Tour of Boston Ishantha Lokuge Stephen A. G i l b e r t Brain & Cognitive Sciences MIT, E10-120 Cambridge, MA 02139 stephen@psyche.mit.edu Whitman R i c h a r d s MIT Media Lab 20 Ames Street Cambridge, MA 02139 whit @ media.mit.edu MIT Media Lab 20 Ames Street Cambridge, MA 02139 ishi@media.mit.edu ABSTRACT We present a new systematic method of structuring information using mental models. This method can be used both to evaluate the efficiency of an information structure and to build user-centered information structures. In this paper we present the method using Boston tourist attractions as an example domain. We describe several interfaces that take advantage of our mental models with an activation spreading network. Multidimensional Scaling and Trajectory Mapping are used to build our mental models. Because of the robustness of the technique, it is easy to compare individual difference in mental models and to customize interfaces for individual models. Before continuing on to details, we offer definitions of "information structure" and "mental model." By "information structure" we mean an arrangement of pieces of information. The arrangement might be a 2-D array on
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