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Identification of the critical success factors of TQM
- Publisher
- Emerald Publishing
- Copyright
- Copyright © 2004 Emerald Group Publishing Limited. All rights reserved.
- ISSN
- 0268-6902
- DOI
- 10.1108/02686900410557926
- Publisher site
- See Article on Publisher Site
Abstract
Six Sigma is a disciplined approach to define, measure, analyse, improve and control processes that result in variability and defect reduction. Although Six Sigma has been widely embraced by many world class manufacturing companies, it is still new in the software industry. This paper initially makes an attempt to compare software industry with manufacturing industry. This is followed by presenting the results from a pilot survey on Six Sigma in the software industry. The focus is on the Six Sigma tools and techniques used by software industry, key Six Sigma metrics used by the software businesses, important attributes in the software development process and finally critical success factors for successful implementation of Six Sigma in software industry.
Journal
Managerial Auditing Journal – Emerald Publishing
Published: Oct 1, 2004
Keywords: Statistical process control; Critical success factors; Computer software