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Experiments in Group Decision Making Communication Process and Outcome in Face‐to‐Face Versus Computerized Conferences

Experiments in Group Decision Making Communication Process and Outcome in Face‐to‐Face Versus... A 2 × 2 factorial design was used to explore the process and outcome of small group problem‐solving discussions for two modes of communication (face‐to‐face and computerized conferencing) and two types of tasks (a qualitative human relations task and a scientific ranking test with a criterion solution). Interaction process was coded using Bales Interaction Process Analysis. There were two to three times as many communication units in the face to‐face groups consisting of five members each as in the computerized conferencing mode of communication during the same elapsed time. Group decisions were equally good in the two modes, but the groups were less likely to reach agreement in the computerized conferencing mode. There were proportionately more of the types of task‐oriented communication associated with decision quality in the computerized conferences. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Human Communication Research Oxford University Press

Experiments in Group Decision Making Communication Process and Outcome in Face‐to‐Face Versus Computerized Conferences

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References (34)

Publisher
Oxford University Press
Copyright
Copyright © 1986 Wiley Subscription Services, Inc., A Wiley Company
ISSN
0360-3989
eISSN
1468-2958
DOI
10.1111/j.1468-2958.1986.tb00104.x
Publisher site
See Article on Publisher Site

Abstract

A 2 × 2 factorial design was used to explore the process and outcome of small group problem‐solving discussions for two modes of communication (face‐to‐face and computerized conferencing) and two types of tasks (a qualitative human relations task and a scientific ranking test with a criterion solution). Interaction process was coded using Bales Interaction Process Analysis. There were two to three times as many communication units in the face to‐face groups consisting of five members each as in the computerized conferencing mode of communication during the same elapsed time. Group decisions were equally good in the two modes, but the groups were less likely to reach agreement in the computerized conferencing mode. There were proportionately more of the types of task‐oriented communication associated with decision quality in the computerized conferences.

Journal

Human Communication ResearchOxford University Press

Published: Dec 1, 1986

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