Access the full text.
Sign up today, get DeepDyve free for 14 days.
R. Morgan, S. Hunt (1994)
The Commitment-Trust Theory of Relationship MarketingJournal of Marketing, 58
K. Moore (1998)
Trust and Relationship Commitment in Logistics Alliances: A Buyer PerspectiveJournal of Purchasing and Materials Management, 34
I. Geyskens, J.E.M. Steenkamp, L.K. Scheer, N. Kumar
The effects of trust and interdependence on relationship commitment: a trans‐Atlantic study
J. Carter, John Pearson, L. Peng (1997)
LOGISTICS BARRIERS TO INTERNATIONAL OPERATIONS: THE CASE OF THE PEOPLE'S REPUBLIC OF CHINA.Journal of Business Logistics
M. Goh, C. Ling (2003)
Logistics development in ChinaInternational Journal of Physical Distribution & Logistics Management, 33
P. Batt (2003)
Building trust between growers and market agentsSupply Chain Management, 8
D.J. Bowersox
Strategic benefits of logistics alliances
A.S. Hoon
How marketing strategies differ when operating in China versus the West
Xiande Zhao, Barbara Flynn, A. Roth (2006)
Decision Sciences Research in China: A Critical Review and Research Agenda - Foundations and OverviewDecis. Sci., 37
Robert Perrons, K. Platts (2005)
Make-buy decisions in the face of technological change: does industry clockspeed matter?International Journal of Management and Enterprise Development, 2
Jeffrey Dyer, W. Chu (2000)
The determinants of trust in supplier–automaker relationships in the US, Japan, and KoreaJournal of International Business Studies, 42
T. Gruen (1995)
The outcome set of relationship marketing in consumer marketsInternational Business Review, 4
K. Cheng
An analysis of trust in interorganizational relationship
J. Dyer (1996)
How Chrysler Created an American KeiretsuJournal of Product Innovation Management, 2
J. Arnulf, H. Dreyer, C. Grenness (2005)
Trust and knowledge creation: how the dynamics of trust and absorptive capacity may affect supply chain management development projectsInternational Journal of Logistics Research and Applications, 8
P. Ring, A. Ven (1994)
Developmental Processes of Cooperative Interorganizational RelationshipsAcademy of Management Review, 19
David Johnston, David McCutcheon, F. Stuart, Hazel Kerwood (2004)
Effects of supplier trust on performance of cooperative supplier relationshipsJournal of Operations Management, 22
M. Bitner (1995)
Building service relationships: It’s all about promisesJournal of the Academy of Marketing Science, 23
Jan Heide, G. John (1988)
The Role of Dependence Balancing in Safeguarding Transaction-Specific Assets in Conventional ChannelsJournal of Marketing, 52
Kevin Keller (1993)
Conceptualizing, Measuring, and Managing Customer-Based Brand EquityJournal of Marketing, 57
G. Day (1976)
A Two-Dimensional Concept of Brand Loyalty
R. Mayer, J. Davis, F. Schoorman (1995)
An Integrative Model Of Organizational TrustAcademy of Management Review, 20
Wesley Cohen, Daniel Levinthal (1990)
ABSORPTIVE CAPACITY: A NEW PERSPECTIVE ON LEARNING AND INNOVATIONAdministrative Science Quarterly, 35
Dahui Li, Glenn Browne, Patrick Chau (2006)
An Empirical Investigation of Web Site Use Using a Commitment-Based ModelDecis. Sci., 37
D. Papler, Š. Bojnec (2007)
Electricity supply management for enterprises in SloveniaInternational Journal of Management and Enterprise Development, 4
E. Gummesson, C. Grönroos
Quality of services: lessons from the product sector
Jan Heide, G. John (1992)
Do Norms Matter in Marketing Relationships?Journal of Marketing, 56
Mary Kennedy, L. Ferrell, Debbie Leclair (2001)
Consumers' trust of salesperson and manufacturer: an empirical studyJournal of Business Research, 51
F. Dwyer, P. Schurr, Sejo Oh (1987)
Developing Buyer-Seller Relationships:Journal of Marketing, 51
B. LaLonde
Who can you trust these days?
T. Jones (1996)
Why Satisfied Customers DefectJournal of Management in Engineering, 12
Keith Coulter, Robin Coulter (2002)
Determinants of trust in a service provider: the moderating role of length of relationshipJournal of Services Marketing, 16
Michael Maloni, C. Carter (2006)
Opportunities for Research in Third-Party LogisticsTransportation Journal
Patricia Doney, Joseph Cannon (1997)
An Examination of the Nature of Trust in Buyer–Seller Relationships:Journal of Marketing, 61
T. Clark (1990)
International Marketing and National Character: A Review and Proposal for an Integrative TheoryJournal of Marketing, 54
W. Dugger (1987)
The Economic Institutions of CapitalismJournal of Economic Issues, 21
I. Geyskens, J. Steenkamp, L. Scheer, N. Kumar (1996)
The Effects of Trust and Interdependence on Relationship Commitment
Annika Ravald, C. Grönroos (1996)
The value concept and relationship marketingEuropean Journal of Marketing, 30
H. Assael (1981)
Consumer behavior and marketing action
James Anderson (1987)
An approach for confirmatory measurement and structural equation modeling of organizational propertiesManagement Science, 33
Evan Anderson, Barton Weitz (1992)
The Use of Pledges to Build and Sustain Commitment in
E. Anderson, Barton Weitz (1989)
Determinants of Continuity in Conventional Industrial Channel DyadsMarketing Science, 8
Gregory Gundlach, P. Murphy (1993)
Ethical and Legal Foundations of Relational Marketing ExchangesJournal of Marketing, 57
C. Hill (1990)
Cooperation, Opportunism, and the Invisible Hand: Implications for Transaction Cost TheoryAcademy of Management Review, 15
C. Fornell, D. Larcker (1981)
Evaluating structural equation models with unobservable variables and measurement error.Journal of Marketing Research, 18
Shankar Ganesan (1994)
Determinants of Long-Term Orientation in Buyer-Seller Relationships:Journal of Marketing, 58
Ik-Whan Kwon, Taewon Suh (2005)
Trust, commitment and relationships in supply chain management: a path analysisSupply Chain Management, 10
Alan Dick, K. Basu (1994)
Customer loyalty: Toward an integrated conceptual frameworkJournal of the Academy of Marketing Science, 22
D. Gerbing, James Anderson (1988)
An Updated Paradigm for Scale Development Incorporating Unidimensionality and Its AssessmentJournal of Marketing Research, 25
F. Selnes (1998)
Antecedents and consequences of trust and satisfaction in buyer‐seller relationshipsEuropean Journal of Marketing, 32
M. Browne, R. Cudeck (1992)
Alternative Ways of Assessing Model FitSociological Methods & Research, 21
M.J. Bitner
The evolution of the services marketing mix and its relationship to service quality
Taewon Suh, Ik-Whan Kwon (2006)
Matter over mind: When specific asset investment affects calculative trust in supply chain partnershipIndustrial Marketing Management, 35
H. Ta, Hwee‐Ling Choo, Chee-Chuong Sum (2000)
Transportation concerns of foreign firms in ChinaInternational Journal of Physical Distribution & Logistics Management, 30
F. Reichheld, W. Sasser (1990)
Zero defections: quality comes to services.Harvard business review, 68 5
Ik-Whan Kwon, Taewon Suh (2004)
Factors Affecting the Level of Trust and Commitment in Supply Chain RelationshipsJournal of Supply Chain Management, 40
Thomas Burnham, Judy Frels, V. Mahajan (2003)
Consumer switching costs: A typology, antecedents, and consequencesJournal of the Academy of Marketing Science, 31
D. Bowersox, D. Closs, T. Stank (2000)
TEN-MEGA TRENDS THAT WILL REVOLUTIONIZE SUPPLY CHAIN LOGISTICSJournal of Business Logistics, 21
D. Kuo, Wen Chen, M. Smits (2005)
SME-based collaborative supply chain management: the impact of information technologiesInternational Journal of Management and Enterprise Development, 2
B. Londe, M. Cooper (1989)
Partnerships in providing customer service : a third-party perspective
(1988)
SERVICE QUALITY: THE SIX CRITERIA OF GOOD PERCEIVED SERVICE QUALITY
John Haughey (1997)
The Loyalty EffectBusiness Ethics Quarterly, 7
Jung Sohn (1994)
Social Knowledge as a Control System: A Proposition and Evidence from the Japanese FDI BehaviorJournal of International Business Studies, 25
William Ross, J. Chen, Shaoyu Huang (2007)
Adapting different media types to trust development in the supply chainInternational Journal of Management and Enterprise Development, 4
Deepak Sirdeshmukh, Jagdip Singh, B. Sabol (2002)
Consumer Trust, Value, and Loyalty in Relational ExchangesJournal of Marketing, 66
M. Pritchard, M. Havitz, D. Howard (1999)
Analyzing the commitment-loyalty link in service contextsJournal of the Academy of Marketing Science, 27
Junjie Hong, A. Chin, Binglian Liu (2004)
Logistics outsourcing by manufacturers in China: A survey of the industryTransportation Journal, 43
S. Lindskold (1978)
Trust development, the GRIT proposal, and the effects of conciliatory acts on conflict and cooperation.Psychological Bulletin, 85
D. Corsten, Nirmalya Kumar (2005)
Do Suppliers Benefit from Collaborative Relationships with Large Retailers? An Empirical Investigation of Efficient Consumer Response AdoptionJournal of Marketing, 69
E. Rabinovich, R. Windle, M. Dresner, T. Corsi (1999)
Outsourcing of integrated logistics functions: An examination of industry practicesInternational Journal of Physical Distribution & Logistics Management, 29
M. Becerra, Anil Gupta (1999)
Trust within the Organization: Integrating the Trust Literature with Agency Theory and Transaction Costs EconomicsPublic Administration Quarterly, 23
J. Barney, M. Hansen (1994)
Trustworthiness as a Source of Competitive AdvantageSouthern Medical Journal, 15
K. Bollen (1989)
Structural Equations with Latent Variables
G. Vaidyanathan (2005)
A framework for evaluating third-party logisticsCommun. ACM, 48
Gordon Cheung, Roger Rensvold (2001)
The Effects of Model Parsimony and Sampling Error on the Fit of Structural Equation ModelsOrganizational Research Methods, 4
R. Maccallum, M. Browne, Hazuki Sugawara (1996)
Power analysis and determination of sample size for covariance structure modeling.Psychological Methods, 1
E. Anderson, B. Weitz
Determinants of continuity in conventional channel dyads
B. Byrne (2000)
Structural equation modeling with EQS : basic concepts, applications, and programming
J. Armstrong, Terry Overton (1977)
Estimating Nonresponse Bias in Mail SurveysJournal of Marketing Research, 14
V. Zeithaml, L. Berry, A. Parasuraman (1996)
The Behavioral Consequences of Service QualityJournal of Marketing, 60
E. Anderson, B. Weitz
The use of pledges to build and sustain commitment in distribution channels
Nirmalya Kumar, L. Stern, R. Achrol (1992)
Assessing Reseller Performance from the Perspective of the SupplierJournal of Marketing Research, 29
Cheng-Wen Lee (2007)
The success of biotech new ventures when combined with strategic alliancesInternational Journal of Management and Enterprise Development, 4
Purpose – Using China's burgeoning logistics industry as a backdrop, the present study focused on how to build trust between logistics users and third‐party logistics (3PL) providers, and the antecedents and consequences of trust. Design/methodology/approach – A questionnaire‐based mail survey was conducted in mainland China. The conceptual model was tested using structural equation modeling. Findings – The findings indicate that logistics users' satisfaction with prior interactions with logistics providers, 3PL provider's relationship‐specific investment, 3PL provider's information sharing, and 3PL provider's reputation are key determinants of logistics users' level of trust towards 3PL providers. Additionally, logistics users' trust may facilitate their loyalty behavior towards 3PL providers. Research limitations/implications – The findings were drawn from a Chinese setting in which logistics outsourcing is in a relatively early developmental stage. The uniqueness of Chinese culture may also limit the findings' generalizability. China's transitional economy was not considered in the study. Different company ownership may significantly influence relationship formulation, maintenance and consequences. Practical implications – The findings demonstrated how logistics providers can improve customers' trust in logistics outsourcing relationships. The study also revealed how logistics providers can improve customers' loyalty. Originality/value – This paper was a pioneering study that investigates the logistics outsourcing relationship in China, a rapidly growing economy. The results offered valuable managerial insights regarding how to cultivate trust and loyalty in logistics outsourcing relationships.
Industrial Management & Data Systems – Emerald Publishing
Published: Mar 21, 2008
Keywords: Trust; Outsourcing; Distribution management; China
Read and print from thousands of top scholarly journals.
Already have an account? Log in
Bookmark this article. You can see your Bookmarks on your DeepDyve Library.
To save an article, log in first, or sign up for a DeepDyve account if you don’t already have one.
Copy and paste the desired citation format or use the link below to download a file formatted for EndNote
Access the full text.
Sign up today, get DeepDyve free for 14 days.
All DeepDyve websites use cookies to improve your online experience. They were placed on your computer when you launched this website. You can change your cookie settings through your browser.