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National Quality Award Foundation
1996 Brazil National Quality Award Criteria
Bureau of Indian Standards
Rajiv Gandhi National Quality Award 1994 Procedure and Application Form
European Foundation for Quality Management
The European Quality Award 1997 Information Brochure
British Quality Foundation
The UK Quality Award 1996 Application Brochure
National Institute of Standards, Technology
1997 Criteria for Performance Excellence ‐ Malcolm Baldrige National Quality Award
Swedish Institute for Quality
The Swedish Quality Award 1996 Guidelines
National Quality Institute
1997 Entry Guide for the Canada Awards for Excellence
New Zealand National Quality Awards Foundation
New Zealand National Quality Awards 1996, Introduction and Criteria
Singapore Productivity, Standards Board
The Singapore Quality Award 1996
Ever since the Malcolm Baldrige National Quality Award (MBNQA) was established in 1987, many other countries have developed their own version of a national quality award (NQA). These NQAs tend to follow the general framework of the MBNQA with different emphases on criteria items such as leadership, customer focus, resource management and impact on society. This paper is a comparative study of nine major national quality awards (three European, two North American, three Asia Pacific and one South American). It is instructive to note the differences in criteria item emphasis based on a country’s stage of economic development. Multinational companies may find it very useful when their overseas subsidiaries apply for the local NQA following the success of their home companies. Countries that have yet to develop an NQA stand to gain from the comparative information gathered.
The TQM Magazine – Emerald Publishing
Published: Feb 1, 1998
Keywords: Awards; Economic conditions; Quality management
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