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- Publisher
- Emerald Publishing
- Copyright
- Copyright © 2000 MCB UP Ltd. All rights reserved.
- ISSN
- 0143-7739
- DOI
- 10.1108/01437730010340052
- Publisher site
- See Article on Publisher Site
Abstract
The senior manager’s role is to constantly identify and clarify what to focus on and then to direct energy into that focus. This involves learning to gain clarity of purpose within a context of uncertainty and disagreement: the place of not knowing. Learning to work in this way involves discovering how to act as though one knows whilst still not knowing. This requires a working awareness of the fact that certainty is socially constructed knowing rather than discovered truth. In this way, leaders can lead others to know what to do. The authors present a case study of their work together (as an academic and a chief executive) which describes one approach to supporting organizational leaders in this task.
Journal
Leadership & Organization Development Journal – Emerald Publishing
Published: Aug 1, 2000
Keywords: Uncertainty; Senior management; Leadership; Public sector; Customs and excise