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Robert Jones, G. Arndt, R. Kustin (1997)
ISO 9000 among Australian companies: impact of time and reasons for seeking certification on perceptions of benefits receivedInternational Journal of Quality & Reliability Management, 14
(1999)
`̀ ISO 9000: obsta culos y beneficios. Expectativas que se derivan de un estudio empõÂrico reciente en 500 empresas espanÄolas’
Tord Häversjö (2000)
The financial effects of ISO 9000 registration for Danish companiesManagerial Auditing Journal, 15
F. Buttle (1997)
ISO 9000: marketing motivations and benefitsInternational Journal of Quality & Reliability Management, 14
Tat Lee (1998)
The development of ISO 9000 certification and the future of quality management: A survey of certified firms in Hong KongInternational Journal of Quality & Reliability Management, 15
Sarah Meegan, W. Taylor (1997)
Factors influencing a successful transition from ISO 9000 to TQM: The influence of understanding and motivationInternational Journal of Quality & Reliability Management, 14
B.S. Everitt
Cluster Analysis
International Standardization Organization
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Tat Lee (1998)
The development of ISO 9000 certification and the future of quality management A survey of certified firms in Hong Kong
SGS Yarsley
Attitudes to BS 5750
D. Vloegeberghs, J. Bellens
Implementing the ISO 9000 standards
H. Quazi, S. Padibjo (1998)
A journey toward total quality management through ISO 9000 certification ‐ a study on small‐ and medium‐sized enterprises in SingaporeInternational Journal of Quality & Reliability Management, 15
Alan Brown, T. Wiele, Kate Loughton (1998)
Smaller enterprises’ experiences with ISO 9000International Journal of Quality & Reliability Management, 15
B.A. Wenmoth, D. Dobbin
Experience with implementing ISO 9000
(1994)
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Kadri Az (1990)
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J. Mo, A. Chan (1997)
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(1993)
Cluster Analysis, Edward Arnold, London
The ISO 9000 standard for quality management systems was accepted by the International Organisation for Standardisation in 1987. Since then, large companies and SMEs have been obliged to open their doors to something new, "the culture of quality", a message that is very often associated with the initials of this well-known standard. Currently, there are more than 6,000 companies with this certificate in Spain, but they have not always obtained the same results. This paper gives the results of empirical research into 502 Spanish companies to determine the benefits of the implementation of this standard. By means of cluster analysis it was found that different typologies of companies exist. Also, nearly 65 per cent of the companies certified in Spain have obtained substantial internal and external benefits.
European Business Review – Emerald Publishing
Published: Dec 1, 2001
Keywords: Empirical study; ISO 9000; Quality assurance; Quality management; Spain
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