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- Publisher
- Wiley
- Copyright
- © 1994 Elsevier Science Inc.
- ISSN
- 0737-6782
- eISSN
- 1540-5885
- DOI
- 10.1111/1540-5885.1140281
- Publisher site
- See Article on Publisher Site
Abstract
Despite previous comparisons of success and unsuccessful new products, an Important question remains unaddressed: What separates very successful new service products from the ordinary? Robert Cooper, Christopher Easingwood, Scott Edgett, Elko Kleinschmidt, and Chris Storey obtained data on 173 new financial services and identified three performance dimensions: financial performance, relationship enhancement, and market development. Of eleven potential success determinants, nine were found to be drivers of performance. Management implications included the need for a market‐driven, customer‐focused new product process, greater emphasis on planning and executing the launch, the role of product design, and project prioritization factors.
Journal
The Journal of Product Innovation Management – Wiley
Published: Sep 1, 1994