Access the full text.
Sign up today, get DeepDyve free for 14 days.
A. Feigenbaum (1961)
Total quality control
Takashi Osaada (1991)
The 5S's: Five Keys to a Total Quality Environment
I. Chaston (1994)
Are British Universities in a Position to Consider Implementing Total Quality ManagementHigher Education Quarterly, 48
A. Wilkinson, B. Witcher (1991)
Fitness for Use? Barriers to Full TQM in the UKManagement Decision, 29
David Rados (1981)
Marketing for non-profit organizations
H. Vos (1946)
Trade and IndustryThe Annals of the American Academy of Political and Social Science, 245
R. Pascale, A. Athos (1982)
The Art of Japanese Management
E. Ziegel, A. Fergenbaum (1992)
Total Quality ControlTechnometrics, 34
Great Office. (1991)
Higher education : a new framework
P. Kotler, K. Fox (1995)
Strategic Marketing for Educational Institutions
J. Macdonald, J. Piggott (1993)
Global Quality: The New Management Culture
V. Zeithaml (1990)
Delivering Quality Service
F. Gryna (1970)
Quality planning and analysis
K. Ishikawa (1984)
Quality Control Circles at Work: Cases from Japan's Manufacturing and Service Sectors
Suggests that, in higher education management in the 1990s, a strategy utilized by increasing numbers of organizations for effective change and sustained competitive advantage is TQM. Aims to determine the advantages of TQM and how TQM can be applied effectively and efficiently in higher education institutions. Develops a higher education TQM excellence (HETQMEX) model based on fundamental concepts of service quality: five‐S, marketing and education quality control, quality control circles, ISO 9000 and total preventive maintenance. Acknowledges the diversity of customers which TQM must satisfy and highlights some of the problems encountered in implementing the model, based on well‐founded research and experience of the authors.
Quality Assurance in Education – Emerald Publishing
Published: Jun 1, 1996
Keywords: Higher education; Modelling; TQM
Read and print from thousands of top scholarly journals.
Already have an account? Log in
Bookmark this article. You can see your Bookmarks on your DeepDyve Library.
To save an article, log in first, or sign up for a DeepDyve account if you don’t already have one.
Copy and paste the desired citation format or use the link below to download a file formatted for EndNote
Access the full text.
Sign up today, get DeepDyve free for 14 days.
All DeepDyve websites use cookies to improve your online experience. They were placed on your computer when you launched this website. You can change your cookie settings through your browser.