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The measurement of user information satisfaction

The measurement of user information satisfaction This paper critically reviews measures of user information satisfaction and selects one for replication and extension. A survey of production managers is used to provide additional support for the instrument, eliminate scales that are psychometrically unsound, and develop a standard short form for use when only an overall assessment of information satisfaction is required and survey time is limited. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Communications of the ACM Association for Computing Machinery

The measurement of user information satisfaction

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References (29)

Publisher
Association for Computing Machinery
Copyright
Copyright © 1983 by ACM Inc.
ISSN
0001-0782
DOI
10.1145/358413.358430
Publisher site
See Article on Publisher Site

Abstract

This paper critically reviews measures of user information satisfaction and selects one for replication and extension. A survey of production managers is used to provide additional support for the instrument, eliminate scales that are psychometrically unsound, and develop a standard short form for use when only an overall assessment of information satisfaction is required and survey time is limited.

Journal

Communications of the ACMAssociation for Computing Machinery

Published: Oct 1, 1983

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