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An investigation of Chinese consumers' outshopping motives from a culture perspective Implications for retail and distribution

An investigation of Chinese consumers' outshopping motives from a culture perspective... Purpose – This paper aims to investigate Chinese consumers' international outshopping motives from a culture perspective based on Hofstede's four cultural dimensions. Design/methodology/approach – Four international outshopping motives that may affect Chinese consumer's propensity of shopping abroad were empirically investigated based on a sample of 174 Chinese consumers who participated in a mall intercept survey. Findings – The results suggest that Chinese consumers' perceived expressiveness of using foreign products, perceived reliability of foreign retail service, and perceived enjoyment of shopping abroad have positive and significant impacts on their propensity of shopping abroad. In addition, their perceived morality to support domestic industries does not significantly affect their outshopping behavior, although consumer ethnocentrism was regarded as an issue in China. Practical implications – Outshoppers from China are increasingly found in the stores and malls in Western countries. The findings offer an insightful call for retailers and distributors in the West to understand how to make effective marketing strategies to target Chinese outshoppers and how to predict their behaviors when the global market gradually opens to Chinese consumers. Originality/value – The identified motives represent a deeper understanding of Chinese consumers and their cultural environment. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Retail & Distribution Management Emerald Publishing

An investigation of Chinese consumers' outshopping motives from a culture perspective Implications for retail and distribution

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References (112)

Publisher
Emerald Publishing
Copyright
Copyright © 2010 Emerald Group Publishing Limited. All rights reserved.
ISSN
0959-0552
DOI
10.1108/09590551011045375
Publisher site
See Article on Publisher Site

Abstract

Purpose – This paper aims to investigate Chinese consumers' international outshopping motives from a culture perspective based on Hofstede's four cultural dimensions. Design/methodology/approach – Four international outshopping motives that may affect Chinese consumer's propensity of shopping abroad were empirically investigated based on a sample of 174 Chinese consumers who participated in a mall intercept survey. Findings – The results suggest that Chinese consumers' perceived expressiveness of using foreign products, perceived reliability of foreign retail service, and perceived enjoyment of shopping abroad have positive and significant impacts on their propensity of shopping abroad. In addition, their perceived morality to support domestic industries does not significantly affect their outshopping behavior, although consumer ethnocentrism was regarded as an issue in China. Practical implications – Outshoppers from China are increasingly found in the stores and malls in Western countries. The findings offer an insightful call for retailers and distributors in the West to understand how to make effective marketing strategies to target Chinese outshoppers and how to predict their behaviors when the global market gradually opens to Chinese consumers. Originality/value – The identified motives represent a deeper understanding of Chinese consumers and their cultural environment.

Journal

International Journal of Retail & Distribution Management – Emerald Publishing

Published: May 11, 2010

Keywords: China; Consumer behaviour; Culture; Retailing

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