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The aim of this study is to determine the effects of organizational structure (formalization and centralization) and organizational climate on job stress in a non‐Western context. Data were collected from a sample of 151 salespersons working in the stock broking industry of Malaysia. Regression results demonstrated that both structural variables (formalization and centralization) have a positive influence on job stress. Organizational climate dimension, however, has no effect on stress. Implications for managerial practice and future research are provided.
International Journal of Commerce and Management – Emerald Publishing
Published: May 31, 2006
Keywords: Organizational structures; Corproate culture; Malaysia; Stress; Sales force
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