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The Service Factory: A Future Vision

The Service Factory: A Future Vision The “service factory” has been proposed as a new approach to manufacturing strategy. The information, problem‐solving, sales and support dimensions which underlie a service factory are reviewed. A strategic planning methodology by which it can be applied is provided, and five research questions which might be addressed through empirical study are raised. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Service Industry Management Emerald Publishing

The Service Factory: A Future Vision

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Publisher
Emerald Publishing
Copyright
Copyright © 1991 MCB UP Ltd. All rights reserved.
ISSN
0956-4233
DOI
10.1108/09564239110007139
Publisher site
See Article on Publisher Site

Abstract

The “service factory” has been proposed as a new approach to manufacturing strategy. The information, problem‐solving, sales and support dimensions which underlie a service factory are reviewed. A strategic planning methodology by which it can be applied is provided, and five research questions which might be addressed through empirical study are raised.

Journal

International Journal of Service Industry Management – Emerald Publishing

Published: Dec 1, 1991

Keywords: Manufacturing industry; Problem solving; Strategic planning; Service; Operational research

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