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A longitudinal view of an office system failure

A longitudinal view of an office system failure A large eastern US university recently installed components of a so-called "Administrative Information System" (AIS), which will eventually encompass most office functions in the entire university. Part of this system includes an electronic mail function, which appeared to fail miserably in both long- and short-term points of view. This is a short description of the system, the data collection procedures, and the results. A more complete description can be found in Galletta (1985).Although the original study focused on performance of subjects following certain training approaches, other measures were also taken. In particular, attitudes of users were measured before training, after the system was installed for one month, and again after one year. Extent of system usage was also measured in both post-installation cases. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png ACM SIGOA Newsletter Association for Computing Machinery

A longitudinal view of an office system failure

Galletta, Dennis F.
ACM SIGOA Newsletter , Volume 7 (1) – Apr 1, 1986
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References (14)

Publisher
Association for Computing Machinery
Copyright
Copyright © 1986 by ACM Inc.
ISSN
0737-819X
DOI
10.1145/1022578.1022580
Publisher site
See Article on Publisher Site

Abstract

A large eastern US university recently installed components of a so-called "Administrative Information System" (AIS), which will eventually encompass most office functions in the entire university. Part of this system includes an electronic mail function, which appeared to fail miserably in both long- and short-term points of view. This is a short description of the system, the data collection procedures, and the results. A more complete description can be found in Galletta (1985).Although the original study focused on performance of subjects following certain training approaches, other measures were also taken. In particular, attitudes of users were measured before training, after the system was installed for one month, and again after one year. Extent of system usage was also measured in both post-installation cases.

Journal

ACM SIGOA Newsletter – Association for Computing Machinery

Published: Apr 1, 1986

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