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Looks at an online strategy project at Legal Aid in Western Australia. Begins with an overview of e-government and the Western Australian Government context, and then discusses the research model and methodology. Gives a background to the case and analyses the change management process against a comprehensive model of business process change. Concludes with some lessons learned and future directions for research in this area.
Logistics Information Management – Emerald Publishing
Published: Feb 1, 2003
Keywords: Strategy; Change management; Government; Australia
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