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Fisher Gm (1989)
Customers drive a technology-driven company. Interview by Bernard Avishai and William Taylor.Harvard Business Review, 67
G. Ashmore (1992)
Better Information Means Better QualityJournal of Business Strategy, 13
Stein (1991)
“Beyond Statistical Process Control,”Production and Inventory Management Journal, 32
R. Cole (2009)
THE QUALITY REVOLUTIONProduction and Operations Management, 1
N. Allen, J. Oakland (1991)
Quality Assurance in the Textile Industry: Part IInternational Journal of Quality & Reliability Management, 8
Cole (1980)
“Learning from the Japanese: Prospects and Pitfalls,”Management Rpview, 69
P. Carson, K. Carson (1993)
Deming versus traditional management theorists on goal setting: Can both be right?Business Horizons, 36
Reddy (1983)
“Three Essentials of Product Quality,”Harvard Business Review, 61
L. Richmond, John Klaukstoxk (1988)
Just-in-time in the plastics processing industryInternational Journal of Production Research, 26
G. Stalk, P. Evans, L. Shulman (1992)
Competing on capabilities: the new rules of corporate strategy.Harvard business review, 70 2
Denton (1991)
“Lessons on Competitiveness: Motorola's Approach,”Production and Inventory Management Journal, 32
Hart Cw, Leonard Schlesinger, D. Maher (1992)
Guarantees come to professional service firms.Sloan management review, 33 3
Aly (1990)
“Total Quality Management: An Approach and A Case Study,”Computers and Industrial Engineering, 19
Wheelwright (1981)
“Japan Where Operations Really Are Strategic,”Harvard Business Review, 59
Erickson (1992)
“Beyond TQM: Creating the High Performance Business,”Management Review, 81
Hostage (1975)
“Quality Control in a Service Business,”Harvard Business Review, 53
F. Takei (1986)
Engineering quality improvement through tqc activityIEEE Transactions on Engineering Management, EM-33
Axline (1991)
“TQM: A Look in the Mirror,”Management Review, 80
Shetty (1988)
“Managing Product Quality for Profitability,”SAM Advanced Management Journal, 53
C. Voss (1992)
Applying Service Concepts in ManufacturingInternational Journal of Operations & Production Management, 12
Barbara Flynn (1992)
Managing for Quality in the US and in JapanInterfaces, 22
Y.-S. Chen, K. Tang (1992)
A pictorial approach to poor-quality cost managementIEEE Transactions on Engineering Management, 39
D. Collier (1992)
Service, please: The Malcolm Baldrige National Quality AwardBusiness Horizons, 35
Ching Fah (1988)
A Total Quality Control Programme for Dunlop Malaysia: The Key IssuesInternational Journal of Quality & Reliability Management, 5
Hardaker (1987)
“How to Make a Team Work,”Harvard Business Review, 65
Robinson (1990)
“The Limited Role of Statistical Quality Control In A Zero-Defect Environment,”Production and Inventory Management Journal, 31
F. Leonard (1982)
The Incline of QualityHarvard Business Review
Hendrick (1987)
“The PRE-JIT/TQC Audit: First Step of the Journey,”Production and Inventory Management, 28
I. Ford, D. Coward (1991)
The Lucas Approach to Facilitating Total QualityInternational Journal of Quality & Reliability Management, 8
R. Turney (1991)
The Application of Total Quality Management to Hazard Studies and Their RecordingInternational Journal of Quality & Reliability Management, 8
Laza (1990)
“Recognizing the Pitfalls of A Total Quality Management,”Public Utilities Fortnightly, 125
S. Aggarwal (1993)
A quick guide to total quality managementBusiness Horizons, 36
Hsing-Wei (1991)
“Process Decision Program Chart: From Operations Research to Total Quality Control,”Computers and Industrial Engineering, 21
N. Sasaki (1990)
The Market‐orientated Production Systems of Japanese CompaniesInternational Journal of Quality & Reliability Management, 7
Butman (1992)
“Quality Comes Full Circle,”Management Review, 81
R. Safford, D. Gobeli, Kai Suen (1990)
OMAX+ An advanced quality improvement measurement systems, 19
J. Butman (1992)
Quality comes full circleQuality Engineering, 37
Chia-Hao Chang, Jimming Lin (1991)
Data flow model of a total service quality management systemQuality Engineering, 37
Carr (1992)
“Applying Cost of Quality to a Service Business,”Sloan Management Review, 33
B. Dale, A. Duncalf (1985)
Quality‐Related Decision Making: A Study in Six British CompaniesInternational Journal of Operations & Production Management, 5
M. Zairi (1993)
Competitive manufacturing: Combining total quality with advanced technologyLong Range Planning, 26
A. Deshpande, F.P.J. Dusting, A. Younger (1986)
A Co‐Operative Quality Management System for Small CompaniesInternational Journal of Quality & Reliability Management, 3
A. Magrath (1992)
Marketing's agenda for the 1990s.The Journal of business strategy, 13 4
Heiko (1989)
“A Simple Framework for Understanding JIT,”Production and Inventory Management Journal, 30
Modarress (1989)
“Quality Control Techniques in U.S. Firms: A Survey,”Production and Inventory Management Journal, 30
D. Marquardt (1992)
ISO 9000: A universal standard of qualityQuality Engineering, 37
Kazuo Ishikure (1988)
Achieving Japanese productivity and quality levels at a U.S. plantLong Range Planning, 21
Harari (1993c)
“The Lab Test: A Tale of Quality,”Management Review, 82
N. Oliver (1990)
Employee Commitment and Total Quality ControlInternational Journal of Quality & Reliability Management, 7
W. Willborn (1985)
Quality Assurance and Computer‐Assisted ProductionInternational Journal of Quality & Reliability Management, 2
D. Lascelles, B. Dale (1989)
The buyer-supplier relationship in total quality managementJournal of Purchasing and Materials Management, 25
P. Mears (1993)
How to stop talking about, and begin progress toward, total quality managementBusiness Horizons, 36
M. Showalter, J. Mulholland (1992)
Continuous improvement strategies for service organizationsBusiness Horizons, 35
Sparks (1990)
“Organizational Transformation,”SAM Advanced Management Journal, 55
T. Fisher (1992)
The Impact of Quality Management on ProductivityInternational Journal of Quality & Reliability Management, 9
Giltow (1983)
“Product Defects and Productivity,”Harvard Business Review, 61
D. Harber, K. Burgess, D. Barclay (1993)
Total Quality Management as a Cultural Intervention: An Empirical StudyInternational Journal of Quality & Reliability Management, 10
P. Cheema, A. Griffiths, D. Towill (1991)
A Review of the Cast Iron Foundry Industry: Past, Present and Future. Part 2 ‐‐ The Way ForwardInternational Journal of Quality & Reliability Management, 8
Lee (1985)
“An Analysis of Japanese Quality Control Systems: Implications for American Manufacturing Firms,”SAM Advanced Management Journal, 50
R. Kordupleski, R. Rust, Anthony Zahorik (1993)
Why Improving Quality Doesn't Improve Quality (or Whatever Happened to Marketing?)California Management Review, 35
Durity (1991)
“Everyone's a Winner in the Baldrige Stakes,”Management Review, 80
D. Harber, F. Marriott, N. Idrus (1991)
Employee Participation in TQC: The Effect of Job Levels on Participation and Job SatisfactionInternational Journal of Quality & Reliability Management, 8
N. Suresh, J. Meredith (1985)
Quality assurance information systems for factory automationInternational Journal of Production Research, 23
A. Sohal, Geok‐Seng Tay, A. Wirth (1989)
Total Quality Control in an Asian Division of a Multinational CorporationInternational Journal of Quality & Reliability Management, 6
Garvin (1984)
“Japanese Quality Management,”Columbia Journal of World Business, 19
N. Kano (1993)
A Perspective on Quality Activities in American FirmsCalifornia Management Review, 35
Scott (1981)
“Participative Management at Motorola-The Results,”Management Review, 70
Leonard (1982)
“The Incline of Quality,”Harvard Business Review, 60
J. Belohlav (1993)
Quality, Strategy, and CompetitivenessCalifornia Management Review, 35
N. Barnett (1991)
Management and Statistical Issues Affecting Quality Improvement in AustraliaInternational Journal of Quality & Reliability Management, 8
C. Quigley, C. Mcnamara (1992)
Evaluating Product Quality: An Application of the Taguchi Quality Loss ConceptJournal of Purchasing and Materials Management, 28
Arlyn Melcher, W. Acar, Paul DuMont, M. Khouja (1990)
Standard-Maintaining and Continuous-Improvement Systems: Experiences and ComparisonsInterfaces, 20
R. Newman (1988)
Single Source QualificationJournal of Purchasing and Materials Management, 24
Singhal (1992)
“An Open Response to TQM on the Campus: We Need TQM … and More,”Harvard Business Review, 70
K. Tillery, A. Rutledge (1991)
Quality‐Strategy and Quality‐Management ConnectionsInternational Journal of Quality & Reliability Management, 8
Rayner (1992)
“Trial-By-Fire Transformation: An Interview with Globe Metallurgical's Arden C. Sims,”Harvard Business Review, 70
R. Newman (1988)
Insuring Quality: Purchasing's RoleJournal of Purchasing and Materials Management, 24
M. Ebrahimpour (1985)
An examination of quality management in Japan: Implications for management in the United StatesJournal of Operations Management, 5
J. Hauser, D. Clausing, D. Garvin (1988)
The House of QualityHarvard Business Review
P. Doran (1985)
A Total Quality Improvement ProgrammeInternational Journal of Quality & Reliability Management, 2
Robinson (1991)
“An Open Letter: TQM on the Campus,”Harvard Business Review, 69
L. Fuld (1992)
Achieving total quality through intelligence.Long range planning, 25 1
K. Ferdows, A. Meyer (1990)
Lasting Improvements in Manufacturing Performance: In Search of a New TheoryJournal of Operations Management, 9
I. Saunders, Mike Walker (1991)
TQM in Tertiary EducationInternational Journal of Quality & Reliability Management, 8
G. Bushe (1988)
Cultural Contradictions of Statistical Process Control In American Manufacturing OrganizationsJournal of Management, 14
K. McCarthy, A. Eishennawy (1991)
Implementing total quality management at the U.S. Department of Defense, 21
Jayant Saraph, P. Benson, R. Schroeder (1989)
An Instrument for Measuring the Critical Factors of Quality ManagementDecision Sciences, 20
J. Huckett (1985)
An Outline of the Quality Improvement Process at Rank XeroxInternational Journal of Quality & Reliability Management, 2
M. Ebrahimpour (1988)
An Empirical Study of American and Japanese Approaches to Quality Management in the United StatesInternational Journal of Quality & Reliability Management, 5
Harmon (1988)
“Total Quality and The Management of Performance Improvement,”SAM Advanced Management Journal, 53
Juran (1978)
“Japanese and Western Quality: A Contrast in Methods and Results,”Management Review, 67
D. Garvin (1991)
How the Baldrige Award really works.Harvard business review, 69 6
Thomas Rienzo (1993)
Planning deming management for service organizationsBusiness Horizons, 36
C. New (1992)
World‐class Manufacturing versus Strategic Trade‐offsInternational Journal of Operations & Production Management, 12
G. Benson, R. Schroeder, Jayant Saraph (1991)
The effects of organizational context on quality management: An empirical investigationQuality Engineering, 37
Feldman (1991)
“Keeping the Customer Satisfied-Inside and Out,”Management Review, 80
Ricky Griffin (1988)
Consequences of Quality Circles in an Industrial Setting: A Longitudinal AssessmentAcademy of Management Journal, 31
Sunil Babbar (1992)
A Dynamic Model for Continuous Improvement in the Management of Service QualityInternational Journal of Operations & Production Management, 12
D. Lascelles, B. Dale (1990)
The key issues of a quality improvement processInternational Journal of Production Research, 28
Lewis (1992)
“A Comparison of Attitudes of Spanish and American Quality Assurance Managers,”Production and Inventory Management Journal, 33
K. Tillery, A. Rutledge, R. Inman (1993)
Quality Management and POM Textbooks: A Review and AssessmentInternational Journal of Quality & Reliability Management, 10
P. Bolwijn, T. Kumpe (1990)
Manufacturing in the 1990s - productivity, flexibility and innovationLong Range Planning, 23
Kees Ham, R. Williams (1986)
The quest for quality at PhilipsLong Range Planning, 19
Perkins (1992)
“Quality Management Systems: Alternative Approaches to Integrating Quality Factors in Purchasing and Material Management Decision Making,”Production and Inventory Management Journal, 33
D. Sloan (1992)
Health Care and the Demand for QualityInternational Journal of Quality & Reliability Management, 9
F. Chen (1992)
Survey of Quality in Western Michigan FirmsInternational Journal of Quality & Reliability Management, 9
B. Modarress, A. Ansari (1990)
Two Strategies for Regaining US Manufacturing DominanceInternational Journal of Quality & Reliability Management, 7
Jr. Pignatiello (1988)
An Overview of the Strategy and Tactics of TaguchiIie Transactions, 20
J. Wacker (1989)
An integrative theory of strategic quality management: a cost-benefit framework for evaluating quality improvement programmes†International Journal of Production Research, 27
Michael Price, E. Chen (1993)
Total Quality Management in a Small, High-Technology CompanyCalifornia Management Review, 35
C. Sylla (1988)
Quality assurance systems information requirements planningComputers & Industrial Engineering, 15
B. Savage, J. Tannock (1989)
Requirements for the Quality DatabaseInternational Journal of Quality & Reliability Management, 6
P. Kristensen (1992)
Flying Prototypes: Production Departments′ Direct Interaction with External CustomersInternational Journal of Operations & Production Management, 12
Klauss (1990)
“Total Quality at Siemens' Wurzburg Electric Motor Factory,”International Journal of Technology Management, 5
F. Chen (1991)
Quality Management in the Chain Saw Industry: A Case StudyInternational Journal of Quality & Reliability Management, 8
Olivier Serrat (2017)
Building a Learning Organization
K. Maani (1989)
Productivity and Profitability through Quality ‐ Myth and RealityInternational Journal of Quality & Reliability Management, 6
Allen (1991b)
“Quality Assurance in the Textile Industry: Part III,”International Journal of Quality and Reliability Management, 8
D. Draaijer (1992)
Market Orientedness of Improvement Programmes in Manufacturing: Results from Field Study ResearchInternational Journal of Operations & Production Management, 12
R. Cole (1990)
U.S. Quality Improvement in the Auto Industry: Close but No CigarCalifornia Management Review, 32
Charles Fine (1986)
Quality Improvement and Learning in Productive SystemsManagement Science, 32
G. Easton (1993)
The 1993 State of U.S. Total Quality Management: A Baldrige Examiner's PerspectiveCalifornia Management Review, 35
D. Garvin (1986)
Quality Problems, Policies, and Attitudes in the United States and Japan: An Exploratory StudyAcademy of Management Journal, 29
Matthew Sonfield (1984)
Can Japanese Management Techniques Be Applied to American Small BusinessJournal of Small Business Management, 22
P. Senge (1998)
The leader's new work: Building learning organizations.
Dooyoung (1993)
“A Line-Stop Strategy For The Just-In-Time/Total Quality Control Production System,”Production and Inventory Management Journal, 34
J. Knight, H. Beningfield, B. Kizzort (1987)
Quality cyclesIEEE Transactions on Engineering Management, EM-34
R. Knorr, Edward Thiede (1991)
Making New Technologies WorkJournal of Business Strategy, 12
Harari (1993d)
“Three Very Difficult Steps To Total Quality,”Management Review, 82
E. Kowalski, P. Walley (1993)
Employee Receptivity to Total QualityInternational Journal of Quality & Reliability Management, 10
Riehl (1988)
“Planning for Total Quality: The Information Technology Component,”SAM Advanced Management Journal, 53
Sanjoy Kumar, Y. Gupta (1993)
Statistical Process Control at Motorola's Austin Assembly PlantInterfaces, 23
Eppen Gd, Hanson Wa, Martin Rk (1991)
Bundling--new products, new markets, low risk.Sloan Management Review, 32
Binshan Lin (1991)
Quality Control Information Systems in Manufacturing:Considerations and Concerns for ManagementInternational Journal of Operations & Production Management, 11
Krantz (1989)
“How Velcro Got Hooked on Quality,”Harvard Business Review, 67
Nosow (1981)
“The First-line Supervisor, the Linchpin in the Japanese Quality Control Circle,”Industrial Management, 23
H. Baum (1990)
White‐Collar Quality Comes of AgeJournal of Business Strategy, 11
Joseph Juran (1993)
Made in U.S.A.: a renaissance in quality.Harvard business review, 71 4
Toth (1993)
“How We Slashed Response Time,”Management Review, 82
Myers (1993)
“Results-Driven Quality … Now,”Management Review, 82
Shepetuk (1991)
“Is Your Product Development Process a Tortoise or a Hare?”Management Review, 80
J. Aleo (1992)
Redefining the Manufacturer‐Supplier RelationshipJournal of Business Strategy, 13
R. Everett, A. Sohal (1991)
Individual Involvement and Intervention in Quality Improvement Programmes: Using the Andon SystemInternational Journal of Quality & Reliability Management, 8
Taguchi (1990)
“Robust Quality,”Harvard Business Review, 68
V. Zeithaml (1988)
Consumer Perceptions of Price, Quality, and Value: A Means-End Model and Synthesis of Evidence:Journal of Marketing, 52
J. Plunkett, B. Dale (1988)
Quality costs: a critique of some ‘economic cost of quality’ modelsInternational Journal of Production Research, 26
Hauser (1988)
“The House of Quality,”Harvard Business Review, 66
Flohr (1974)
“In Total Quality Assurance, Training is Vital,”Management Review, 63
P. Heath (1989)
The Path to Quality Achievement through Teamwork plus CommitmentInternational Journal of Quality & Reliability Management, 6
B. Modarress, A. Ansari (1987)
Two New Dimensions in the Cost of QualityInternational Journal of Quality & Reliability Management, 4
C. Madu, C. Kuei (1993)
Introducing strategic quality managementLong Range Planning, 26
D. Harber, F. Marriott, N. Idrus (1991)
Employee Participation in TQC: An Integrative ReviewInternational Journal of Quality & Reliability Management, 8
J. Plunkett, B. Dale (1987)
A Review of the Literature On Quality‐Related CostsInternational Journal of Quality & Reliability Management, 4
R. Chapman, P. Clarke, T. Sloan (1991)
TQM in Continuous‐process Manufacturing: Dow‐Corning (Australia) Pty LtdInternational Journal of Quality & Reliability Management, 8
R. Cole, P. Bacdayan, B. White (1993)
Quality, Participation, and CompetitivenessCalifornia Management Review, 35
S. Snell, J. Dean (1992)
Integrated Manufacturing and Human Resource Management: A Human Capital PerspectiveAcademy of Management Journal, 35
Allen (1991a)
“Quality Assurance in the Textile Industry: Part II,”International Journal of Quality and Reliability Management, 8
Hayes (1981)
“Why Japanese Factories Work?”Harvard Business Review, 59
Tregoe (1983)
“Productivity in America: Where it went and How to Get it Back,”Management Review, 72
V. Mabert (1992)
Operations in the American economy: Liability or assetBusiness Horizons, 35
Charles Hammons (1992)
The copying machine paper caper: Where lowest price did not workBusiness Horizons, 35
V. Sriraman, Phadhana Tosirisuk, H. Chu (1990)
Object-oriented databases for quality function deployment and Taguchi methods, 19
Maltng Ebrahtmpour, R. Schonberger (1984)
The Japanese just-in-time/total quality control production system: potential for developing countriesInternational Journal of Production Research, 22
Carol Kennedy (1989)
Xerox charts a new strategic directionLong Range Planning, 22
R. Schonberger (1983)
Work Improvement Programmes: Quality Control Circles Compared with Traditional Western ApproachesInternational Journal of Operations & Production Management, 3
O. Harari (1993)
The lab test: a tale of quality.Clinical laboratory management review : official publication of the Clinical Laboratory Management Association, 7 5
B. Feiring (1993)
A Ten-step Approach to Constant Quality ImprovementInternational Journal of Quality & Reliability Management, 10
Phadhana Tosirisuk (1990)
Economic design of process parameter control limits and process adjustment intervals for continuous production processes, 19
Joseph Juran (1981)
Product Quality-A Prescription for the West, Part I, 70
A. Duncalf, B. Dale (1988)
Quality Management Effectiveness — An Analytical ApproachInternational Journal of Operations & Production Management, 8
Ashton (1989)
“Time to Reform Job Shop Manufacturing,”Harvard Business Review, 67
H. Cieri, D. Samson, A. Sohal (1991)
Implementation of TQM in an Australian Manufacturing CompanyInternational Journal of Quality & Reliability Management, 8
Hannah (1987)
“Just-In-Time: Meeting the Competitive Challenge,”Production and Inventory Management, 28
H. Water, J. Vries (1992)
The Organization of Quality Management: From Abstract Model to Real ExampleInternational Journal of Quality & Reliability Management, 9
P. Kolesar (1993)
Vision, Values, Milestones: Paul O'Neill Starts Total Quality at AlcoaCalifornia Management Review, 35
M. Ebrahimpour, B. Withers (1992)
Employee involvement in quality improvement: a comparison of American and Japanese manufacturing firms operating in the USIEEE Transactions on Engineering Management, 39
A. Karp, B. Ronen (1992)
Improving shop floor control : an entropy model approachInternational Journal of Production Research, 30
T. Miller (1992)
A customer's definition of quality.The Journal of business strategy, 13 1
Garvin (1983)
“Quality On the Line,”Harvard Business Review, 61
D. Lascelles, B. Dale (1989)
The UK Department of Trade and Industry National Quality Campaign: 1983 to January 1989International Journal of Operations & Production Management, 9
Drayton (1991)
“Are You Ready to Apply for the Award?”Management Review, 80
A. Lauglaug (1992)
Why technical-market research?The Journal of business strategy, 13 5
A. Wilkinson, B. Witcher (1992)
Conference Review: Quality Concerns for ManagementInternational Journal of Quality & Reliability Management, 9
B. Arinze, C. Sylla (1990)
Information derivability analysis for quality assurance information management systems, 19
N. Aly, Venetta Maytubby, A. Elshennawy (1991)
Total quality management: An approach and a case studyQuality Engineering, 36
D. Harber, K. Burgess, D. Barclay (1993)
Total Quality Management as a Cultural Intervention: An Integrative ReviewInternational Journal of Quality & Reliability Management, 10
G. Buxey (1991)
The Nexus between CAD‐CAM and QualityInternational Journal of Operations & Production Management, 11
Abernathy (1981)
“The New Industrial Competition,”Harvard Business Review, 59
L. Fortuin (1988)
Performance Indicators — Why, Where and How?European Journal of Operational Research, 34
D. Niven (1993)
When times get tough, what happens to TQM? Case study.Harvard business review, 71 3
P. Dawson, M. Patrickson (1991)
Total Quality Management in the Australian Banking IndustryInternational Journal of Quality & Reliability Management, 8
Bullington (1991)
“Working Towards World-Class Manufacturing Prior to Top Management Commitment,”Production and Inventory Management Journal, 32
D. Newall, B. Dale (1991)
The introduction and development of a quality improvement process: a studyInternational Journal of Production Research, 29
A. Roth, Jeffrey Miller (1992)
Success factors in manufacturingBusiness Horizons, 35
Ross (1991)
“Aligning the Organization for World-Class Manufacturing,”Production and Inventory Management Journal, 32
Clinton Longenecker, Joseph Scazzero (1993)
Total Quality Management from Theory to Practice: A Case StudyInternational Journal of Quality & Reliability Management, 10
O. Furukawa, H. Ikeshoji, H. Ishizuchi (1982)
A theoretical study on configurations of quality control systemsIEEE Transactions on Engineering Management, EM-29
F. Instone, B. Dale (1989)
A Case Study of the Typical Issues Involved in Quality ImprovementInternational Journal of Operations & Production Management, 9
J. Aldridge, Joanna Taylor, B. Dale (1991)
The Application of Failure Mode and Effects Analysis at an Automotive Components ManufacturerInternational Journal of Quality & Reliability Management, 8
T. Cornick, N. Barre (1991)
Quality Management and Design‐Build: The Opportunities for this Method of ProcurementInternational Journal of Quality & Reliability Management, 8
Bognossian (1988)
“Build Quality In: Don't Inspect It,”SAM Advanced Management Journal, 53
Bhote (1989)
“America's Quality Health Diagnosis: Strong Heart, Weak Head,”Management Review, 78
L. Berry, A. Parasuraman, V. Zeithaml (1988)
The service-quality puzzleBusiness Horizons, 31
A. Schneider (1992)
TQM and the financial function.The Journal of business strategy, 13 5
Handfield (1989)
“Quality Management in Japan Versus the United States: An Overview,”Production and Inventory Management Journal, 30
R. Schroeder, Sadao Sakakibara, E. Flynn, Barbara Flynn (1992)
Japanese plants in the U.S.: How good are they?Business Horizons, 35
H. Chu, Phadhana Tosirisuk (1991)
Process decision program chart: From operations research to total quality controlQuality Engineering, 37
J. Hosseini, Nasser Fard (1991)
A system for analyzing information to manage the quality-control processQuality Engineering, 36
Marquardt (1992)
“ISO 9000: A Universal Standard of Quality,”Management Review, 81
F. Chevalier (1991)
From Quality Circles to Total QualityInternational Journal of Quality & Reliability Management, 8
Harari (1993b)
“The Eleventh Reason Why TQM Doesn't Work,”Management Review, 82
Becker (1993)
“TQM Does Work: Ten Reasons Why Misguided Attempts Fail,”Management Review, 82
William Eldred (1991)
A proposed approach to computer-supported TQM in maintenance work induction and accomplishment, 21
Harari (1993a)
“Think Strategy When You Think Quality,”Management Review, 82
Takanori Nakajo, Toyohiro Kono (1989)
Success through culture change in a Japanese breweryLong Range Planning, 22
Peak (1993)
“Maquiladoras: Where Quality Is a Way of Life,”Management Review, 82
Rehder (1984)
“Total Quality Management: A Revolutionary Management Philosophy,”SAM Advanced Management Review, 49
B. Dale, J. Lees (1985)
Factors Which Influence the Success of Quality Circle Programmes in the United KingdomInternational Journal of Operations & Production Management, 5
J. Carman (1993)
Continuous Quality Improvement as a Survival Strategy: The Southern Pacific ExperienceCalifornia Management Review, 35
Fortuin (1988)
“Performance Indicators-Why, Where and How?”European Journal of Operations Research, 34
N. Sasaki (1984)
Rationale for Productivity Increase, Quality Improvement and QC CirclesInternational Journal of Quality & Reliability Management, 1
Y. Kathawala (1989)
A Comparative Analysis of Selected Approaches to QualityInternational Journal of Quality & Reliability Management, 6
H. Takeuchi, J. Quelch (1983)
Quality Is More than Making a Good Product
R. Hames (1991)
Managing the Process of Cultural ChangeInternational Journal of Quality & Reliability Management, 8
M. Ebrahimpour (1988)
Quality Management Practices of American and Japanese Electronic Firms in the United States, 29
D. Garvin (1987)
Competing on the Eight Dimensions of QualityHarvard Business Review
Schonberger (1982)
“Production Workers Bear Major Quality Responsibility in Japanese Industry,”Industrial Engineering, 14
D. Lascelles, B. Dale (1988)
A Review of the Issues Involved in Quality ImprovementInternational Journal of Quality & Reliability Management, 5
H. Takeuchi (1981)
Productivity: Learning from the JapaneseCalifornia Management Review, 23
Ettorre (1993)
“Benchmarking: The Next Generation,”Management Review, 82
L. Berry, V. Zeithaml, A. Parasuraman (1985)
Quality counts in services, tooBusiness Horizons, 28
W. Benton (1991)
Statistical process control and the Taguchi method: a comparative evaluationInternational Journal of Production Research, 29
Niven (1993)
“When Times Get Tough, What Happens to TQM?”Harvard Business Review, 71
Chia-Hao Chang (1989)
Quality function deployment (QFD) processes in an integrated quality information system, 17
L. Giunipero, Dan Brewer (1993)
Performance Based Evaluation Systems Under Total Quality ManagementJournal of Purchasing and Materials Management, 29
J. Ross, Y. Shetty (1985)
Making quality a fundamental part of strategyLong Range Planning, 18
Total quality management (TQM) is a revolutionary approach to effective management. The research in TQM has emerged from practical needs of organizations embracing this philosophy, and the literature is mostly conceptual and practitioner‐oriented. There is a lack of sound theoretical framework classifying past efforts and guiding future research. To fill the void, a study of the published TQM literature is undertaken. A review, classification, and analysis of the research in TQM spanning the last two decades is presented. A total of 226 TQM‐related articles are identified from 44 refereed management journals published from 1970 to 1993. These articles are then classified and analyzed using the following two‐dimensional scheme: (1) article orientation (conceptual, case study, empirical, analytical, simulation, and overview) and (2) article focus using the Malcolm Baldrige National Quality Award criteria. The analysis of the literature presents pertinent developments in each of the seven criteria. In addition, it provides future research directions as well as a ready reference of the TQM literature. The suggestions for research should guide future developments in the TQM field and help transform it into a formal discipline.
Production and Operations Management – Wiley
Published: Sep 1, 1995
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