Access the full text.
Sign up today, get DeepDyve free for 14 days.
Loading next page...
/lp/wiley/field-experiments-which-compared-the-effectiveness-of-design-methods-H0DagSjm0h
References (6)
-
J. Birnberg, L. Pondy, C. Davis (1970)
Effect of Three Voting Rules on Resource Allocation DecisionsManagement Science, 16
-
T. Bouchard, M. Hare (1970)
Size, performance, and potential in brainstorming groups.The Journal of applied psychology, 54 1
-
H. Simon, A. Newell (1971)
Human problem solving: The state of the theory in 1970.American Psychologist, 26
-
P. Nutt (1977)
An Experimental Comparison of the Effectiveness of Three Planning MethodsManagement Science, 23
-
A. Delbecq, A. Ven (1971)
A Group Process Model for Problem Identification and Program PlanningThe Journal of Applied Behavioral Science, 7
-
Simon Simon, Newell Newell (Feb., 1971)
Human Problem Solving–The State of the Art in 1970American Psychologist, 26
- Publisher
- Wiley
- Copyright
- Copyright © 1976 Wiley Subscription Services, Inc., A Wiley Company
- ISSN
- 0011-7315
- eISSN
- 1540-5915
- DOI
- 10.1111/j.1540-5915.1976.tb00717.x
- Publisher site
- See Article on Publisher Site
Abstract
ABSTRACT The influence of “method” on the design of services was investigated in three organizational settings. Models of “Systems,”“Behavioral,” and “Heuristic” design approaches were used to plan several service programs. These plans were compared using measures of their “quality,”“acceptance,” and “innovation.” Service plans designed by the Systems approach were found to have high quality (p < .05), and service plans designed by the Behavioral approach were found to be innovative (p < .05). These findings are employed to provide guides to select a Design Method and to suggest some research issues.
Journal
Decision Sciences – Wiley
Published: Oct 1, 1976