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TQM in higher education a review

TQM in higher education a review Posits that the role that quality plays in the higher education sector is becoming more important as the dominance of marketorientation leaves no alternative for universities and colleges but to improve their quality while increasing efficiency. Philosophies like total quality management TQM, which have been successfully adopted in commercial organizations, are generally seen as the way forward. Includes a review of the published literature on theories and applications of TQM in higher education. The case studies were analysed using ten features found to be critical to a total quality philosophy. Conclusions were drawn regarding similarities and differences between higher education and other environments as well as between US and UK approaches. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Quality & Reliability Management Emerald Publishing

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References (34)

Publisher
Emerald Publishing
Copyright
Copyright © Emerald Group Publishing Limited
ISSN
0265-671X
DOI
10.1108/02656719710170747
Publisher site
See Article on Publisher Site

Abstract

Posits that the role that quality plays in the higher education sector is becoming more important as the dominance of marketorientation leaves no alternative for universities and colleges but to improve their quality while increasing efficiency. Philosophies like total quality management TQM, which have been successfully adopted in commercial organizations, are generally seen as the way forward. Includes a review of the published literature on theories and applications of TQM in higher education. The case studies were analysed using ten features found to be critical to a total quality philosophy. Conclusions were drawn regarding similarities and differences between higher education and other environments as well as between US and UK approaches.

Journal

International Journal of Quality & Reliability ManagementEmerald Publishing

Published: Jul 1, 1997

Keywords: Higher education; Study; Theory; TQM; United Kingdom; USA

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