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Consumer satisfaction with group practice, the CHA case.

Consumer satisfaction with group practice, the CHA case. Rashid L. Bashshur, Ph.D.; Charles A. Metzner, Ph.D., F.A.P.H.A.; and Carla Worden, A.B. Problem and Setting satisfaction with a group practice prepayment plan and facrs related it. The plan is the mmunity Health Assoation (hereafter called CHA) of Detroit. Mich., established in 1961 under UAW auspices and offered by union ntract on a dual choice basis as an alternative the Michigan Blue Cross-Blue Shield M-75 mprehensive plan. date, the majority of CHA's vered population are unionized workers who are employed by the "Big Three" aumobile manufacturers General Mors, Ford, and Chrysler. The data used in this paper are drawn from a survey nducted in 1964 and aimed at the explanation of choice behavior and nsumer attitudes. An initial paper outlining some determinants of choice of plan was read at the 1965 annual meeting of the APHA. In this send part of the study our objective is draw some generalizations ncerning experiences with group practice. At the time we were llecting these data, most respondents had had about three years experience with CHA, and all but 12 per cent had made use of its services, that is, at least one member in the vered family had visited Metropolitan Hospital http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png American Journal of Public Health American Public Health Association

Consumer satisfaction with group practice, the CHA case.

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Publisher
American Public Health Association
Copyright
Copyright © by the American Public Health Association
ISSN
0090-0036
eISSN
1541-0048
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Abstract

Rashid L. Bashshur, Ph.D.; Charles A. Metzner, Ph.D., F.A.P.H.A.; and Carla Worden, A.B. Problem and Setting satisfaction with a group practice prepayment plan and facrs related it. The plan is the mmunity Health Assoation (hereafter called CHA) of Detroit. Mich., established in 1961 under UAW auspices and offered by union ntract on a dual choice basis as an alternative the Michigan Blue Cross-Blue Shield M-75 mprehensive plan. date, the majority of CHA's vered population are unionized workers who are employed by the "Big Three" aumobile manufacturers General Mors, Ford, and Chrysler. The data used in this paper are drawn from a survey nducted in 1964 and aimed at the explanation of choice behavior and nsumer attitudes. An initial paper outlining some determinants of choice of plan was read at the 1965 annual meeting of the APHA. In this send part of the study our objective is draw some generalizations ncerning experiences with group practice. At the time we were llecting these data, most respondents had had about three years experience with CHA, and all but 12 per cent had made use of its services, that is, at least one member in the vered family had visited Metropolitan Hospital

Journal

American Journal of Public Health – American Public Health Association

Published: Nov 1, 1967

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