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Test‐Retest Reliability of the End‐User Computing Satisfaction Instrument

Test‐Retest Reliability of the End‐User Computing Satisfaction Instrument The development of reliable and valid measures of user‐information satisfaction is becoming increasingly important to both practitioners and researchers. Measures of reliability include internal consistency and stability. Recent research has raised concerns about the stability of user information satisfaction measures. Using the test‐retest correlation method, this article assesses short‐ and long‐range stability of a 12‐item scale for measuring end‐user computing satisfaction. It examines the stability of individual items and subscales as well as the 12‐item instrument. The results suggest that the instrument is internally consistent and stable. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Decision Sciences Wiley

Test‐Retest Reliability of the End‐User Computing Satisfaction Instrument

Decision Sciences , Volume 22 (1) – Jan 1, 1991

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References (15)

Publisher
Wiley
Copyright
Copyright © 1991 Wiley Subscription Services, Inc., A Wiley Company
ISSN
0011-7315
eISSN
1540-5915
DOI
10.1111/j.1540-5915.1991.tb01259.x
Publisher site
See Article on Publisher Site

Abstract

The development of reliable and valid measures of user‐information satisfaction is becoming increasingly important to both practitioners and researchers. Measures of reliability include internal consistency and stability. Recent research has raised concerns about the stability of user information satisfaction measures. Using the test‐retest correlation method, this article assesses short‐ and long‐range stability of a 12‐item scale for measuring end‐user computing satisfaction. It examines the stability of individual items and subscales as well as the 12‐item instrument. The results suggest that the instrument is internally consistent and stable.

Journal

Decision SciencesWiley

Published: Jan 1, 1991

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