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Knowledge management metrics

Knowledge management metrics Over several years, there have been intensive discussions about the importance of knowledge management (KM) within the business community. Effectively implementing a sound KM strategy and becoming a knowledge‐based company is seen as a mandatory condition of success for organizations as they enter the era of the knowledge economy. However, standardized metrics are needed to quantify knowledge and to fully convince management and stakeholders as to the value of KM initiatives. Development of KM metrics has begun in recent years and these metrics are being applied by some organizations, but more research is needed to better define these measures and to make them universal. The purpose of this research is to survey and report the current measures of knowledge assets or intellectual capital, as well as the methods that are popularly being followed by organizations to measure the performance of KM strategies. The research findings should: assist organizations in identifying the measures that are appropriate and suitable for them, for improving the quality of metrics they use for measuring KM effectiveness; and assist researchers in identifying future research needs toward the standardization of KM measurement metrics. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Industrial Management & Data Systems Emerald Publishing

Knowledge management metrics

Ranjit Bose
Industrial Management & Data Systems , Volume 104 (6): 12 – Aug 1, 2004
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References (42)

Publisher
Emerald Publishing
Copyright
Copyright © 2004 Emerald Group Publishing Limited. All rights reserved.
ISSN
0263-5577
DOI
10.1108/02635570410543771
Publisher site
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Abstract

Over several years, there have been intensive discussions about the importance of knowledge management (KM) within the business community. Effectively implementing a sound KM strategy and becoming a knowledge‐based company is seen as a mandatory condition of success for organizations as they enter the era of the knowledge economy. However, standardized metrics are needed to quantify knowledge and to fully convince management and stakeholders as to the value of KM initiatives. Development of KM metrics has begun in recent years and these metrics are being applied by some organizations, but more research is needed to better define these measures and to make them universal. The purpose of this research is to survey and report the current measures of knowledge assets or intellectual capital, as well as the methods that are popularly being followed by organizations to measure the performance of KM strategies. The research findings should: assist organizations in identifying the measures that are appropriate and suitable for them, for improving the quality of metrics they use for measuring KM effectiveness; and assist researchers in identifying future research needs toward the standardization of KM measurement metrics.

Journal

Industrial Management & Data Systems – Emerald Publishing

Published: Aug 1, 2004

Keywords: Knowledge management; Performance measurement (quality)

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