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The Building Blocks of Experience: An Early Framework for Interaction Designers Jodi Forlizzi Human-Computer Interaction Institute and School of Design, Carnegie Mellon University, Pittsburgh, PA 15213 Shannon Ford Scient Corporation Chicago, IL 60610 sford@scient.com As interaction designers and design researchers, we hope to derive a theory of interaction design, rooted in human experience, made complete with strategies for making the theory live in practice. Critical areas of exploration include how interaction designers can talk about experience, and what we mean by an experience; and what connections there might be between product design attributes and experience. A successful and useful theory must directly support the design of products, services, environments, and, possibly, experiences. APPROACH TO DATE Our interest in this problem stemmed from early thesis work as master s candidates in interaction design. Over time, we have been able to put our early theories into practice, studying users over a number of design projects with a variety of qualitative research methods, and trying to discern what the data might tell us about user experience. We also conducted a workshop at the 1999 Usability Professional s Conference (http://www.goodgestreet.com/ experience/rep99.html) to take a critical first step in understanding how designers can
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