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Human-centered design considered harmful

Human-centered design considered harmful I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I Human-Centered Design Considered Harmful By Do nal d A. N or m an > N ie l s e n Nor m a n Gr o up > n or m an @nn gr ou p. com Human-centered design has become such a dominant theme in design that it is now accepted by interface and application designers automatically, without thought, let alone criticism. That ™s a dangerous state ”when things are treated as accepted wisdom. The purpose of this essay is to provoke thought, discussion, and reconsideration of some of the fundamental principles of human-centered design. These principles, I suggest, can be helpful, misleading, or wrong. At times, they might even be harmful. Activity-centered design might be superior. Most items in the world have been designed without the benefit of user studies and the methods of human-centered design. Yet they do http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png interactions Association for Computing Machinery

Human-centered design considered harmful

Norman, Donald A.
interactions , Volume 12 (4) – Jul 1, 2005
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Publisher
Association for Computing Machinery
Copyright
Copyright © 2005 by ACM Inc.
ISSN
1072-5520
DOI
10.1145/1070960.1070976
Publisher site
See Article on Publisher Site

Abstract

I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I I Human-Centered Design Considered Harmful By Do nal d A. N or m an > N ie l s e n Nor m a n Gr o up > n or m an @nn gr ou p. com Human-centered design has become such a dominant theme in design that it is now accepted by interface and application designers automatically, without thought, let alone criticism. That ™s a dangerous state ”when things are treated as accepted wisdom. The purpose of this essay is to provoke thought, discussion, and reconsideration of some of the fundamental principles of human-centered design. These principles, I suggest, can be helpful, misleading, or wrong. At times, they might even be harmful. Activity-centered design might be superior. Most items in the world have been designed without the benefit of user studies and the methods of human-centered design. Yet they do

Journal

interactions – Association for Computing Machinery

Published: Jul 1, 2005

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