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The occurrences and correlates of bullying and harassment in the restaurant sector

The occurrences and correlates of bullying and harassment in the restaurant sector The aim of this study was to explore the occurrence of bullying in the restaurant sector and its potential consequences. The sample consisted of 207 superiors and employees in 70 restaurants. The findings indicated that bullying prevails in the restaurant industry, with apprentices as a risk group. Bullying was negatively related to job satisfaction, commitment, employees’ perceptions of creative behavior, and external evaluations of restaurant creativity level, and positively related to burnout and intention to leave the job. Some support was found for a mediation hypothesis, where bullying was the predictor, job satisfaction, commitment and burnout were mediators, and intention to leave was dependent variable. One implication of this study is that there is a need to challenge the attitude, common in this sector, that aggression and bullying is a natural and even necessary part of the work environment. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Scandinavian Journal of Psychology Wiley

The occurrences and correlates of bullying and harassment in the restaurant sector

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References (47)

Publisher
Wiley
Copyright
Copyright © 2008 Wiley Subscription Services, Inc., A Wiley Company
ISSN
0036-5564
eISSN
1467-9450
DOI
10.1111/j.1467-9450.2007.00602.x
pmid
18190403
Publisher site
See Article on Publisher Site

Abstract

The aim of this study was to explore the occurrence of bullying in the restaurant sector and its potential consequences. The sample consisted of 207 superiors and employees in 70 restaurants. The findings indicated that bullying prevails in the restaurant industry, with apprentices as a risk group. Bullying was negatively related to job satisfaction, commitment, employees’ perceptions of creative behavior, and external evaluations of restaurant creativity level, and positively related to burnout and intention to leave the job. Some support was found for a mediation hypothesis, where bullying was the predictor, job satisfaction, commitment and burnout were mediators, and intention to leave was dependent variable. One implication of this study is that there is a need to challenge the attitude, common in this sector, that aggression and bullying is a natural and even necessary part of the work environment.

Journal

Scandinavian Journal of PsychologyWiley

Published: Feb 1, 2008

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