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Operations and environment: an expanded focus for TQM

Operations and environment: an expanded focus for TQM Calls attention to an expanded focus for total quality management(TQM) which includes the environmental impact of manufacturing. Just as the concept of TQM forced a change in the economic paradigms of quality, provides empirical evidence that firms seeking a more globalized level of customer satisfaction, one which includes both cost competitiveness and environmentally sound products and processes, have overcome the traditional economic assumption that being environmentally sound reduces productivity. Provides an exploratory discussion which integrates environmental legislation, public concerns and consumer requirements with traditional operations management (OM) thinking in order to support the view of the potential role of TQM in developing synergies between operational performance and environmental excellence. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Quality & Reliability Management Emerald Publishing

Operations and environment: an expanded focus for TQM

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References (11)

Publisher
Emerald Publishing
Copyright
Copyright © 1995 MCB UP Ltd. All rights reserved.
ISSN
0265-671X
DOI
10.1108/02656719510089984
Publisher site
See Article on Publisher Site

Abstract

Calls attention to an expanded focus for total quality management(TQM) which includes the environmental impact of manufacturing. Just as the concept of TQM forced a change in the economic paradigms of quality, provides empirical evidence that firms seeking a more globalized level of customer satisfaction, one which includes both cost competitiveness and environmentally sound products and processes, have overcome the traditional economic assumption that being environmentally sound reduces productivity. Provides an exploratory discussion which integrates environmental legislation, public concerns and consumer requirements with traditional operations management (OM) thinking in order to support the view of the potential role of TQM in developing synergies between operational performance and environmental excellence.

Journal

International Journal of Quality & Reliability Management – Emerald Publishing

Published: Jul 1, 1995

Keywords: Environment; Manufacturing; TQM

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