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- Publisher
- Wiley
- Copyright
- Blackwell Publishers Ltd. 2002
- ISSN
- 0268-1072
- eISSN
- 1468-005X
- DOI
- 10.1111/1468-005X.00091
- Publisher site
- See Article on Publisher Site
Abstract
This paper contributes to current debates about gender, work and skill in the service economy, focusing specifically on the case of women’s employment in telephone call centres. The paper asks whether call centre employers are capitalising on women’s ‘feminine’ social skills, and examines the degree to which these skills are being developed, acknowledged and recognised.
Journal
New Technology, Work and Employment – Wiley
Published: Mar 1, 2002