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Knowledge management has recently received considerable attention in the Web-based business community. This paper discusses the key concepts of human-computer interaction in knowledge development, and identifies new challenges of knowledge management for Web-based business. Based on theories of knowledge representations and semantic networks, this paper proposes a structure of knowledge maps for knowledge management in the Web-based business environment. An example of knowledge maps for online auctions is used to illustrate the application of the proposed structure of knowledge maps.
Industrial Management & Data Systems – Emerald Publishing
Published: Oct 1, 2002
Keywords: Internet; Computer users; Management
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