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J. Flanagan (1954)
The critical incident technique.Psychological bulletin, 51 4
Rutgers-The Stab University THE rapid growth of interest in social and psychological variables such as attitudes, values, and needs among all levels of industrial personnel is reflected in an extensive literature which describes a variety of investigative techniques. These devices, frequently of a psychometric nature, seem to be more useful and effective in attitude and morale surveys than in disclosing motivational factors in the work environment. The present study is an extension of a major portion of Motivation to Work by Herzberg, et al., 1959, and is more directly concerned with motivational factors in the work situation. Herzberg, et al., utilized a somewhat impure but emergent and promisiiig investigative procedure that appears to extend the meaning of motivational variables pertinent to the work situation, It focuses specifkally on the motivation of accountants and engineers and utilizes a semi-standardized interview method similar to Flanaganâs âcritical-incidentâ technique (Flanagan, 1954, pp. 327-358). Essentially the interviewee must recall two experiences, one pleasant and the other unpleasant, from his employment tenure. A logical scoring system was developed by the authors consisting of 16 âfirstlevelâ and 12 âsecond-levelâ motivational âfactorsâ (Herzberg, et aZ., 1959, p. 37). The first five factors listed in the first
Personnel Psychology – Wiley
Published: Mar 1, 1963
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