Get 20M+ Full-Text Papers For Less Than $1.50/day. Start a 14-Day Trial for You or Your Team.

Learn More →

Conceptualization and appropriation: the evolving use of a collaborative knowledge management system

Conceptualization and appropriation: the evolving use of a collaborative knowledge management system Conceptualization and Appropriation: The Evolving Use of a Collaborative Knowledge Management System Claus Bossen & Peter Dalsgaard Information and Media Studies University of Aarhus, Denmark bossen@imv.au.dk; pdal@imv.au.dk ABSTRACT Zephyr is an expanding software company that developed a knowledge management system designed to support the work of employees and provide management overview. Despite strong management support the system was not much used and instead employees themselves developed a competing and much used parasitic system. First, we argue that the failure of the management ™s system is caused by the concept of knowledge upon which the system was built. Hence, design of computer systems is as much a question of critical conceptual understanding of its application domain as a question of doing ethnography and system development. Second, we argue that the process of design extends far into the process of use and that much can be learned by looking at the process of appropriation of a new system. The problems of conceptualisation and appropriation point towards the need to critically examine the mangle of practice in which artefacts, actors and organizations intertwine. Keywords within a few years. However, after 4 years of development and considerable investments, the Zephyr management had http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png

Conceptualization and appropriation: the evolving use of a collaborative knowledge management system

Bossen, Claus; Dalsgaard, Peter
Association for Computing Machinery — Aug 20, 2005
Download PDF
10 pages

Loading next page...
/lp/association-for-computing-machinery/conceptualization-and-appropriation-the-evolving-use-of-a-0W25csxn0N

References

References for this paper are not available at this time. We will be adding them shortly, thank you for your patience.

Datasource
Association for Computing Machinery
Copyright
Copyright © 2005 by ACM Inc.
ISBN
1-59593-203-8
doi
10.1145/1094562.1094574
Publisher site
See Article on Publisher Site

Abstract

Conceptualization and Appropriation: The Evolving Use of a Collaborative Knowledge Management System Claus Bossen & Peter Dalsgaard Information and Media Studies University of Aarhus, Denmark bossen@imv.au.dk; pdal@imv.au.dk ABSTRACT Zephyr is an expanding software company that developed a knowledge management system designed to support the work of employees and provide management overview. Despite strong management support the system was not much used and instead employees themselves developed a competing and much used parasitic system. First, we argue that the failure of the management ™s system is caused by the concept of knowledge upon which the system was built. Hence, design of computer systems is as much a question of critical conceptual understanding of its application domain as a question of doing ethnography and system development. Second, we argue that the process of design extends far into the process of use and that much can be learned by looking at the process of appropriation of a new system. The problems of conceptualisation and appropriation point towards the need to critically examine the mangle of practice in which artefacts, actors and organizations intertwine. Keywords within a few years. However, after 4 years of development and considerable investments, the Zephyr management had

There are no references for this article.