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Study of Customer Satisfaction with Living Conditions in New Apartment Buildings

Study of Customer Satisfaction with Living Conditions in New Apartment Buildings Abstract The article aims to analyze the Lithuanian housing market and to look into the satisfaction of people with living conditions in new apartment buildings on this market. The article presents the concept of customer satisfaction in construction and the criteria that define the quality of dwellings; the benefits, consequences, merits and demerits of the assessment of customer satisfaction are also named. A survey of customer satisfaction helped to evaluate the quality of dwellings according to their technical and functional parameters, as well as the degree of cooperation between customers and contractors/builders. The customer satisfaction index (CSI) and the degree of loyalty were calculated, and then a customer satisfaction matrix was built up. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Real Estate Management and Valuation de Gruyter

Study of Customer Satisfaction with Living Conditions in New Apartment Buildings

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References (72)

Publisher
de Gruyter
Copyright
Copyright © 2016 by the
ISSN
2300-5289
eISSN
2300-5289
DOI
10.1515/remav-2016-0021
Publisher site
See Article on Publisher Site

Abstract

Abstract The article aims to analyze the Lithuanian housing market and to look into the satisfaction of people with living conditions in new apartment buildings on this market. The article presents the concept of customer satisfaction in construction and the criteria that define the quality of dwellings; the benefits, consequences, merits and demerits of the assessment of customer satisfaction are also named. A survey of customer satisfaction helped to evaluate the quality of dwellings according to their technical and functional parameters, as well as the degree of cooperation between customers and contractors/builders. The customer satisfaction index (CSI) and the degree of loyalty were calculated, and then a customer satisfaction matrix was built up.

Journal

Real Estate Management and Valuationde Gruyter

Published: Sep 1, 2016

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