Cyberservices: What's Important and How Are We Doing?

Cyberservices: What's Important and How Are We Doing? As colleges and universities develop distance learning programs, administrators have scrambled to provide on-line services for distance learners. But do learners need such services? The present study examined how important services were for distance learners and how satisfied they were with the services provided to them. Data were collected through a national on-line survey and threaded discussion. Results revealed that services overall were not particularly important to participants, though there were significant differences by age and class status. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Journal of Student Affairs Research and Practice de Gruyter

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Publisher
de Gruyter
Copyright
Copyright © 2003 by the
eISSN
1949-6605
DOI
10.2202/1949-6605.1225
Publisher site
See Article on Publisher Site

Abstract

As colleges and universities develop distance learning programs, administrators have scrambled to provide on-line services for distance learners. But do learners need such services? The present study examined how important services were for distance learners and how satisfied they were with the services provided to them. Data were collected through a national on-line survey and threaded discussion. Results revealed that services overall were not particularly important to participants, though there were significant differences by age and class status.

Journal

Journal of Student Affairs Research and Practicede Gruyter

Published: Apr 1, 2003

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