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Comparative Analysis of Newly-Built Housing Quality in Poland and Lithuania

Comparative Analysis of Newly-Built Housing Quality in Poland and Lithuania AbstractThe Presented research aims to analyze the Lithuanian and Polish housing markets in terms of the quality of life in new residential buildings. The article presents the concept of customer satisfaction in construction and criteria that define the quality of dwellings; the benefits, consequences, merits and demerits of the assessment of customer satisfaction are also named. A survey of customer satisfaction helps to evaluate the quality of dwellings according to their technical and functional parameters, as well as the degree of cooperation between customers and developers/contractors. The customer satisfaction index (CSI) was calculated for both countries. The results are useful for developers, contractors, facility management companies and building users. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Real Estate Management and Valuation de Gruyter

Comparative Analysis of Newly-Built Housing Quality in Poland and Lithuania

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Publisher
de Gruyter
Copyright
© 2017 Natalija Lepkova et al., published by De Gruyter Open
ISSN
1733-2478
eISSN
2300-5289
DOI
10.1515/remav-2017-0032
Publisher site
See Article on Publisher Site

Abstract

AbstractThe Presented research aims to analyze the Lithuanian and Polish housing markets in terms of the quality of life in new residential buildings. The article presents the concept of customer satisfaction in construction and criteria that define the quality of dwellings; the benefits, consequences, merits and demerits of the assessment of customer satisfaction are also named. A survey of customer satisfaction helps to evaluate the quality of dwellings according to their technical and functional parameters, as well as the degree of cooperation between customers and developers/contractors. The customer satisfaction index (CSI) was calculated for both countries. The results are useful for developers, contractors, facility management companies and building users.

Journal

Real Estate Management and Valuationde Gruyter

Published: Dec 1, 2017

References