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Comparative Analysis of Newly-Built Housing Quality in Poland and Lithuania

Comparative Analysis of Newly-Built Housing Quality in Poland and Lithuania AbstractThe Presented research aims to analyze the Lithuanian and Polish housing markets in terms of the quality of life in new residential buildings. The article presents the concept of customer satisfaction in construction and criteria that define the quality of dwellings; the benefits, consequences, merits and demerits of the assessment of customer satisfaction are also named. A survey of customer satisfaction helps to evaluate the quality of dwellings according to their technical and functional parameters, as well as the degree of cooperation between customers and developers/contractors. The customer satisfaction index (CSI) was calculated for both countries. The results are useful for developers, contractors, facility management companies and building users. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Real Estate Management and Valuation de Gruyter

Comparative Analysis of Newly-Built Housing Quality in Poland and Lithuania

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Publisher
de Gruyter
Copyright
© 2017 Natalija Lepkova et al., published by De Gruyter Open
ISSN
1733-2478
eISSN
2300-5289
DOI
10.1515/remav-2017-0032
Publisher site
See Article on Publisher Site

Abstract

AbstractThe Presented research aims to analyze the Lithuanian and Polish housing markets in terms of the quality of life in new residential buildings. The article presents the concept of customer satisfaction in construction and criteria that define the quality of dwellings; the benefits, consequences, merits and demerits of the assessment of customer satisfaction are also named. A survey of customer satisfaction helps to evaluate the quality of dwellings according to their technical and functional parameters, as well as the degree of cooperation between customers and developers/contractors. The customer satisfaction index (CSI) was calculated for both countries. The results are useful for developers, contractors, facility management companies and building users.

Journal

Real Estate Management and Valuation – de Gruyter

Published: Dec 1, 2017

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    Kärnä
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    Yoo
  • of Standardization Impact on Service Quality Customer Satisfaction Loyalty of Retailing and Consumer Services
    Kasiri
  • Achieving Quality Construction Projects Based on Harmonious Working Relationships Clients and Architects Perceptions of Contractor Performance of Quality Reliability Management
    SoetantoR
  • European Primer on Customer Satisfaction Management European Quality Conference
    ThijsN
  • Marketing Models of Service and Relationships
    Rust
  • Bridging the Gap Between User Needs and User Requirement Proceedings of the Panhellenic Conference with International Participation in Human - Computer Interection publications
    KujalaS
  • andBridge Productivity
    Chia
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    Kärnä
  • Customer Satisfaction in Accessed Internet address http www iglc dk root media karna junnonenkankainen final pdf
    Kärnä
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    ŠubicKovač
  • CentralStatisticalOffice ofPoland Accessed Internet address https stat gov pl
  • Modelling Customer Perceived Service Quality in Housing Construction and Architectural Management
    ForsytheP
  • ISO vadybos sistemos Quality Management System Requirements in standartizacijos departamentas
    Kokybės
  • Managing Customer Dissatisfaction Through Effective Complaints Management Systems The magazine No pp
    Zairi
  • How Procedural Financial and Relational Switching Costs Affect Customer Satisfaction Repurchase Intentions Behavior of in
    Frennea
  • RóżańskaA Proces decyzyjny na rynku nieruchomości na przykładzie zakupu działki pod budowę własnego domu ( The Decision - Making Process on the Real Estate Market on the Example of Buying a Plot for the Construction of Your Own Home No pp
    Źróbek
  • Understanding the Psychological Process Underlying Customer Satisfaction and Retention in a Relational Service of business
    Guo
  • Facility
    RondeauE
  • Corporate Social Responsibility Customer Satisfaction and Financial Performance : The Moderating Effect of the Institutional Environment in Two Transition Economies of
    Xie
  • Study on Customer Satisfaction with Facilities Management Services in Lithuania of civil engineering ISSN No pp
    LepkovaN
  • LovrenčicButkovic International Marketing Strategies for Croatian Construction Companies Social and Behavioral
    Boškovic
  • An Index Method for Measurement of Customer Satisfaction The Magazine No pp
    Fečikova
  • andBridge Productivity
    Chia
  • a Modelling Structure of Customer Satisfaction with Construction of Facilities Management
    Kärnä
  • Customer Satisfaction Productivity Profitability Between Goods Service
    AndersonE
  • Doing Well by Doing Good ? The Case of Housing Construction Quality in China and
    He
  • Study of Customer Satisfaction with Living Conditions in New Apartment Buildings Real estate management and valuation : the journal of Polish Real Estate Scientific De Gruyter Open ISSN No pp
    LepkovaN
  • LovrenčicButkovic International Marketing Strategies for Croatian Construction Companies Social and Behavioral
    Boškovic
  • RóżańskaA Proces decyzyjny na rynku nieruchomości na przykładzie zakupu działki pod budowę własnego domu ( The Decision - Making Process on the Real Estate Market on the Example of Buying a Plot for the Construction of Your Own Home No pp
    Źróbek
  • The and the Construction Sector in West In in West Accra Book Services Ltd
    Alagidede
  • The Behavioural Consequences of Service Quality of
    Zeithaml
  • StatisticsLithuania Statistical of Lithuania Housing Vilnius p Accessed Internet address http www osp stat gov lt services portlet pub edition file id
  • Analysing Customer Satisfaction and Quality in Construction the Case of Public and Private Customers of Surveying and Real Estate Research
    KärnäS
  • The Influence of Environmental Factors on Property Buyers Choice of Residential Location in of International Studies Vol No pp
    ŹróbekS
  • Study on Customer Satisfaction with Facilities Management Services in Lithuania of civil engineering ISSN No pp
    LepkovaN