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When “The Show Must Go On”: Surface Acting and Deep Acting as Determinants of Emotional Exhaustion and Peer-Rated Service Delivery

When “The Show Must Go On”: Surface Acting and Deep Acting as Determinants of Emotional... http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Academy of Management Journal CrossRef

When “The Show Must Go On”: Surface Acting and Deep Acting as Determinants of Emotional Exhaustion and Peer-Rated Service Delivery

Academy of Management Journal , Volume 46 (1): 86-96 – Feb 1, 2003

When “The Show Must Go On”: Surface Acting and Deep Acting as Determinants of Emotional Exhaustion and Peer-Rated Service Delivery

Academy of Management Journal , Volume 46 (1): 86-96 – Feb 1, 2003

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References (29)

Publisher
CrossRef
ISSN
0001-4273
DOI
10.5465/30040678
Publisher site
See Article on Publisher Site

Abstract

Journal

Academy of Management JournalCrossRef

Published: Feb 1, 2003

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