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The Management of Customer-Contact Service Employees: An Empirical Investigation

The Management of Customer-Contact Service Employees: An Empirical Investigation http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Journal of Marketing CrossRef

The Management of Customer-Contact Service Employees: An Empirical Investigation

Journal of Marketing , Volume 60 (4): 52 – Oct 1, 1996

The Management of Customer-Contact Service Employees: An Empirical Investigation

Journal of Marketing , Volume 60 (4): 52 – Oct 1, 1996

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Publisher
CrossRef
ISSN
0022-2429
DOI
10.2307/1251901
Publisher site
See Article on Publisher Site

Abstract

Journal

Journal of MarketingCrossRef

Published: Oct 1, 1996

There are no references for this article.