The Management of Customer-Contact Service Employees: An Empirical Investigation
The Management of Customer-Contact Service Employees: An Empirical Investigation
Hartline, Michael D.;Ferrell, O. C.;
1996-10-01 00:00:00
http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.pngJournal of MarketingCrossRefhttp://www.deepdyve.com/lp/crossref/the-management-of-customer-contact-service-employees-an-empirical-VwfqRQR6jv
The Management of Customer-Contact Service Employees: An Empirical Investigation
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