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The impact of other customers on service experiences: A critical incident examination of “getting along”

The impact of other customers on service experiences: A critical incident examination of “getting... http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Journal of Retailing CrossRef

The impact of other customers on service experiences: A critical incident examination of “getting along”

Journal of Retailing , Volume 73 (1): 63-85 – Mar 1, 1997

The impact of other customers on service experiences: A critical incident examination of “getting along”

Journal of Retailing , Volume 73 (1): 63-85 – Mar 1, 1997

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Publisher
CrossRef
ISSN
0022-4359
DOI
10.1016/s0022-4359(97)90015-4
Publisher site
See Article on Publisher Site

Abstract

Journal

Journal of RetailingCrossRef

Published: Mar 1, 1997

References