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SERVICE WITH A SMILE: EMOTIONAL CONTAGION IN THE SERVICE ENCOUNTER.

SERVICE WITH A SMILE: EMOTIONAL CONTAGION IN THE SERVICE ENCOUNTER. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Academy of Management Journal CrossRef

SERVICE WITH A SMILE: EMOTIONAL CONTAGION IN THE SERVICE ENCOUNTER.

Academy of Management Journal , Volume 44 (5): 1018-1027 – Oct 1, 2001

SERVICE WITH A SMILE: EMOTIONAL CONTAGION IN THE SERVICE ENCOUNTER.

Academy of Management Journal , Volume 44 (5): 1018-1027 – Oct 1, 2001

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Publisher
CrossRef
ISSN
0001-4273
DOI
10.2307/3069445
Publisher site
See Article on Publisher Site

Abstract

Journal

Academy of Management JournalCrossRef

Published: Oct 1, 2001

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