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Perceived customer showrooming behavior and the effect on retail salesperson self-efficacy and performance

Rapp, Adam; Baker, Thomas L.; Bachrach, Daniel G.; Ogilvie, Jessica; Beitelspacher, Lauren Skinner

Journal of Retailing , Volume 91 (2): 358-369 – Jun 1, 2015

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Perceived customer showrooming behavior and the effect on retail salesperson self-efficacy and performance

Rapp, Adam; Baker, Thomas L.; Bachrach, Daniel G.; Ogilvie, Jessica; Beitelspacher, Lauren Skinner

Journal of Retailing , Volume 91 (2): 358-369 – Jun 1, 2015

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Publisher: CrossRef
Copyright: Copyright © 2014 New York University. Published by Elsevier Inc. All rights reserved.
ISSN: 0022-4359
DOI: 10.1016/j.jretai.2014.12.007
Publisher site: See Article on Publisher Site

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