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OUTRAGEOUS!Unforgettable Service…Guilt‐Free Selling20006T. Scott Gross. OUTRAGEOUS!Unforgettable Service…Guilt‐Free Selling. New York: American Management Association 1998. 287 pp. US$19.95; CAN$28.95

OUTRAGEOUS!Unforgettable Service…Guilt‐Free Selling20006T. Scott Gross. OUTRAGEOUS!Unforgettable... http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Journal of Consumer Marketing CrossRef

OUTRAGEOUS!Unforgettable Service…Guilt‐Free Selling20006T. Scott Gross. OUTRAGEOUS!Unforgettable Service…Guilt‐Free Selling. New York: American Management Association 1998. 287 pp. US$19.95; CAN$28.95

Journal of Consumer Marketing , Volume 17 (3): 263-272 – Jun 1, 2000

OUTRAGEOUS!Unforgettable Service…Guilt‐Free Selling20006T. Scott Gross. OUTRAGEOUS!Unforgettable Service…Guilt‐Free Selling. New York: American Management Association 1998. 287 pp. US$19.95; CAN$28.95

Journal of Consumer Marketing , Volume 17 (3): 263-272 – Jun 1, 2000

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Publisher
CrossRef
ISSN
0736-3761
DOI
10.1108/jcm.2000.17.3.263.6
Publisher site
See Article on Publisher Site

Abstract

Journal

Journal of Consumer MarketingCrossRef

Published: Jun 1, 2000

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