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Lean service operations: Reflections and new directions for capacity expansion in outpatient clinics

LaGanga, Linda R.

Journal of Operations Management , Volume 29 (5): 422-433 – Dec 10, 2010

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Lean service operations: Reflections and new directions for capacity expansion in outpatient clinics

LaGanga, Linda R.

Journal of Operations Management , Volume 29 (5): 422-433 – Dec 10, 2010

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Publisher: CrossRef
ISSN: 0272-6963
DOI: 10.1016/j.jom.2010.12.005
Publisher site: See Article on Publisher Site

References

A study of queues and appointment systems in hospital out-patient departments, with special reference to waiting-times

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Applications of operations research in the air transport industry

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Predicting appointment breaking

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