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Key stakeholders’ perspectives towards UK new-build housing defects

Key stakeholders’ perspectives towards UK new-build housing defects <jats:sec> <jats:title content-type="abstract-subheading">Purpose</jats:title> <jats:p>Research on housing defects has limited its enquiry to the classifications of defects, potential impact of defects, and their detection and remediation during construction and the builder’s liability period, without considering the warranty period. The purpose of this paper is to better understand which impacts of defects are perceived as important by the key stakeholders involved in their detection and remediation over the construction, builder’s liability and insurer’s warranty periods.</jats:p> </jats:sec> <jats:sec> <jats:title content-type="abstract-subheading">Design/methodology/approach</jats:title> <jats:p>The questionnaire survey approach was used. The questionnaire distribution list was drawn from the UK’s largest warranty provider (WP) and approved inspector’s records. The questionnaire was distributed to 2003 people, receiving 292 responses, a response rate of 15 per cent.</jats:p> </jats:sec> <jats:sec> <jats:title content-type="abstract-subheading">Findings</jats:title> <jats:p>This research challenges the assertion that the house building industry (i.e. house builders (HBs), building inspectors and WPs) is predominantly cost focussed and finds that the potential impact of defects on home occupants (HOs) are their primary concern. In contrast, the HOs’ appear solely focussed on the disruption defects caused on their daily lives and perceive a lack customer focus in the house building industry.</jats:p> </jats:sec> <jats:sec> <jats:title content-type="abstract-subheading">Originality/value</jats:title> <jats:p>This study provides empirical evidence of the contrasting view of the house building industry and HOs with respect to the prioritisation of the impacts of defects. Further, this research offers HBs an alternative approach to determine which defects should be targeted for reduction purposes which may lead to improved levels of customer satisfaction.</jats:p> </jats:sec> http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Building Pathology and Adaptation CrossRef

Key stakeholders’ perspectives towards UK new-build housing defects

International Journal of Building Pathology and Adaptation , Volume 35 (2): 110-123 – May 8, 2017

Key stakeholders’ perspectives towards UK new-build housing defects


Abstract

<jats:sec>
<jats:title content-type="abstract-subheading">Purpose</jats:title>
<jats:p>Research on housing defects has limited its enquiry to the classifications of defects, potential impact of defects, and their detection and remediation during construction and the builder’s liability period, without considering the warranty period. The purpose of this paper is to better understand which impacts of defects are perceived as important by the key stakeholders involved in their detection and remediation over the construction, builder’s liability and insurer’s warranty periods.</jats:p>
</jats:sec>
<jats:sec>
<jats:title content-type="abstract-subheading">Design/methodology/approach</jats:title>
<jats:p>The questionnaire survey approach was used. The questionnaire distribution list was drawn from the UK’s largest warranty provider (WP) and approved inspector’s records. The questionnaire was distributed to 2003 people, receiving 292 responses, a response rate of 15 per cent.</jats:p>
</jats:sec>
<jats:sec>
<jats:title content-type="abstract-subheading">Findings</jats:title>
<jats:p>This research challenges the assertion that the house building industry (i.e. house builders (HBs), building inspectors and WPs) is predominantly cost focussed and finds that the potential impact of defects on home occupants (HOs) are their primary concern. In contrast, the HOs’ appear solely focussed on the disruption defects caused on their daily lives and perceive a lack customer focus in the house building industry.</jats:p>
</jats:sec>
<jats:sec>
<jats:title content-type="abstract-subheading">Originality/value</jats:title>
<jats:p>This study provides empirical evidence of the contrasting view of the house building industry and HOs with respect to the prioritisation of the impacts of defects. Further, this research offers HBs an alternative approach to determine which defects should be targeted for reduction purposes which may lead to improved levels of customer satisfaction.</jats:p>
</jats:sec>

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Publisher
CrossRef
ISSN
2398-4708
DOI
10.1108/ijbpa-06-2016-0012
Publisher site
See Article on Publisher Site

Abstract

<jats:sec> <jats:title content-type="abstract-subheading">Purpose</jats:title> <jats:p>Research on housing defects has limited its enquiry to the classifications of defects, potential impact of defects, and their detection and remediation during construction and the builder’s liability period, without considering the warranty period. The purpose of this paper is to better understand which impacts of defects are perceived as important by the key stakeholders involved in their detection and remediation over the construction, builder’s liability and insurer’s warranty periods.</jats:p> </jats:sec> <jats:sec> <jats:title content-type="abstract-subheading">Design/methodology/approach</jats:title> <jats:p>The questionnaire survey approach was used. The questionnaire distribution list was drawn from the UK’s largest warranty provider (WP) and approved inspector’s records. The questionnaire was distributed to 2003 people, receiving 292 responses, a response rate of 15 per cent.</jats:p> </jats:sec> <jats:sec> <jats:title content-type="abstract-subheading">Findings</jats:title> <jats:p>This research challenges the assertion that the house building industry (i.e. house builders (HBs), building inspectors and WPs) is predominantly cost focussed and finds that the potential impact of defects on home occupants (HOs) are their primary concern. In contrast, the HOs’ appear solely focussed on the disruption defects caused on their daily lives and perceive a lack customer focus in the house building industry.</jats:p> </jats:sec> <jats:sec> <jats:title content-type="abstract-subheading">Originality/value</jats:title> <jats:p>This study provides empirical evidence of the contrasting view of the house building industry and HOs with respect to the prioritisation of the impacts of defects. Further, this research offers HBs an alternative approach to determine which defects should be targeted for reduction purposes which may lead to improved levels of customer satisfaction.</jats:p> </jats:sec>

Journal

International Journal of Building Pathology and AdaptationCrossRef

Published: May 8, 2017

References