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Improving quality management: ISO 9001 benefits for agrifood firms

Improving quality management: ISO 9001 benefits for agrifood firms <jats:sec> <jats:title content-type="abstract-subheading">Purpose</jats:title> <jats:p>ISO 9001 can offer users substantial management benefits. For developing country firms, this standard could offer both important management improvements and serve as a quality signal to foreign suppliers and potential buyers. The purpose of this paper is to explore the impact of ISO 9001 on food manufacturing firms in Guyana.</jats:p> </jats:sec> <jats:sec> <jats:title content-type="abstract-subheading">Design/methodology/approach</jats:title> <jats:p>A multiple case study approach, using interviews with multiple managers, was used to assess the impacts of ISO 9001 in six registered and non-registered firms.</jats:p> </jats:sec> <jats:sec> <jats:title content-type="abstract-subheading">Findings</jats:title> <jats:p>ISO 9001 offers supply chain management benefits. Non-registered firms reported using the standard to formalize their monitoring procedures and improve planning, sourcing, manufacturing, and delivery efficiency. Registration helped firms formalize their quality management systems; it provided guidance on improving their customer/supplier relationships, and offered tools to monitor internal processes. Registered and non-registered firms reported increased customer satisfaction, market share and inventory turnover, and reduced lead times, rework, waste, and customer complaints.</jats:p> </jats:sec> <jats:sec> <jats:title content-type="abstract-subheading">Research limitations/implications</jats:title> <jats:p>The number of cases examined in this study is limited. Interview data are based on managers’ perceived experiences; it was not possible to verify this information independently.</jats:p> </jats:sec> <jats:sec> <jats:title content-type="abstract-subheading">Originality/value</jats:title> <jats:p>The paper examines management benefits of adopting an international quality management standard in developing country agrifood firms.</jats:p> </jats:sec> http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Journal of Agribusiness in Developing and Emerging Economies CrossRef

Improving quality management: ISO 9001 benefits for agrifood firms

Journal of Agribusiness in Developing and Emerging Economies , Volume 7 (1): 2-20 – May 15, 2017

Improving quality management: ISO 9001 benefits for agrifood firms


Abstract

<jats:sec>
<jats:title content-type="abstract-subheading">Purpose</jats:title>
<jats:p>ISO 9001 can offer users substantial management benefits. For developing country firms, this standard could offer both important management improvements and serve as a quality signal to foreign suppliers and potential buyers. The purpose of this paper is to explore the impact of ISO 9001 on food manufacturing firms in Guyana.</jats:p>
</jats:sec>
<jats:sec>
<jats:title content-type="abstract-subheading">Design/methodology/approach</jats:title>
<jats:p>A multiple case study approach, using interviews with multiple managers, was used to assess the impacts of ISO 9001 in six registered and non-registered firms.</jats:p>
</jats:sec>
<jats:sec>
<jats:title content-type="abstract-subheading">Findings</jats:title>
<jats:p>ISO 9001 offers supply chain management benefits. Non-registered firms reported using the standard to formalize their monitoring procedures and improve planning, sourcing, manufacturing, and delivery efficiency. Registration helped firms formalize their quality management systems; it provided guidance on improving their customer/supplier relationships, and offered tools to monitor internal processes. Registered and non-registered firms reported increased customer satisfaction, market share and inventory turnover, and reduced lead times, rework, waste, and customer complaints.</jats:p>
</jats:sec>
<jats:sec>
<jats:title content-type="abstract-subheading">Research limitations/implications</jats:title>
<jats:p>The number of cases examined in this study is limited. Interview data are based on managers’ perceived experiences; it was not possible to verify this information independently.</jats:p>
</jats:sec>
<jats:sec>
<jats:title content-type="abstract-subheading">Originality/value</jats:title>
<jats:p>The paper examines management benefits of adopting an international quality management standard in developing country agrifood firms.</jats:p>
</jats:sec>

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Publisher
CrossRef
ISSN
2044-0839
DOI
10.1108/jadee-12-2014-0046
Publisher site
See Article on Publisher Site

Abstract

<jats:sec> <jats:title content-type="abstract-subheading">Purpose</jats:title> <jats:p>ISO 9001 can offer users substantial management benefits. For developing country firms, this standard could offer both important management improvements and serve as a quality signal to foreign suppliers and potential buyers. The purpose of this paper is to explore the impact of ISO 9001 on food manufacturing firms in Guyana.</jats:p> </jats:sec> <jats:sec> <jats:title content-type="abstract-subheading">Design/methodology/approach</jats:title> <jats:p>A multiple case study approach, using interviews with multiple managers, was used to assess the impacts of ISO 9001 in six registered and non-registered firms.</jats:p> </jats:sec> <jats:sec> <jats:title content-type="abstract-subheading">Findings</jats:title> <jats:p>ISO 9001 offers supply chain management benefits. Non-registered firms reported using the standard to formalize their monitoring procedures and improve planning, sourcing, manufacturing, and delivery efficiency. Registration helped firms formalize their quality management systems; it provided guidance on improving their customer/supplier relationships, and offered tools to monitor internal processes. Registered and non-registered firms reported increased customer satisfaction, market share and inventory turnover, and reduced lead times, rework, waste, and customer complaints.</jats:p> </jats:sec> <jats:sec> <jats:title content-type="abstract-subheading">Research limitations/implications</jats:title> <jats:p>The number of cases examined in this study is limited. Interview data are based on managers’ perceived experiences; it was not possible to verify this information independently.</jats:p> </jats:sec> <jats:sec> <jats:title content-type="abstract-subheading">Originality/value</jats:title> <jats:p>The paper examines management benefits of adopting an international quality management standard in developing country agrifood firms.</jats:p> </jats:sec>

Journal

Journal of Agribusiness in Developing and Emerging EconomiesCrossRef

Published: May 15, 2017

References