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E‐service: 24 Ways to Keep Your Customers – When the Competition Is Just a Click Away20041Ron Zemke and Tom Connellan. E‐service: 24 Ways to Keep Your Customers – When the Competition Is Just a Click Away. New York, NY: AMACOM 2000. 240 pp., ISBN: 0‐8144‐0606‐8 $25.00

E‐service: 24 Ways to Keep Your Customers – When the Competition Is Just a Click Away20041Ron... http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Service Industry Management CrossRef

E‐service: 24 Ways to Keep Your Customers – When the Competition Is Just a Click Away20041Ron Zemke and Tom Connellan. E‐service: 24 Ways to Keep Your Customers – When the Competition Is Just a Click Away. New York, NY: AMACOM 2000. 240 pp., ISBN: 0‐8144‐0606‐8 $25.00

International Journal of Service Industry Management , Volume 15 (3): 327-328 – Jul 1, 2004

E‐service: 24 Ways to Keep Your Customers – When the Competition Is Just a Click Away20041Ron Zemke and Tom Connellan. E‐service: 24 Ways to Keep Your Customers – When the Competition Is Just a Click Away. New York, NY: AMACOM 2000. 240 pp., ISBN: 0‐8144‐0606‐8 $25.00

International Journal of Service Industry Management , Volume 15 (3): 327-328 – Jul 1, 2004

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Publisher
CrossRef
ISSN
0956-4233
DOI
10.1108/09564230410540962
Publisher site
See Article on Publisher Site

Abstract

Journal

International Journal of Service Industry ManagementCrossRef

Published: Jul 1, 2004

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