E‐service: 24 Ways to Keep Your Customers – When the Competition Is Just a Click Away20041Ron Zemke and Tom Connellan. E‐service: 24 Ways to Keep Your Customers – When the Competition Is Just a Click Away. New York, NY: AMACOM 2000. 240 pp., ISBN: 0‐8144‐0606‐8 $25.00
International Journal of Service Industry Management
, Volume 15 (3): 327-328 – Jul 1, 2004
