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An assessment of the relationship between service quality and customer satisfaction in the formation of consumers' purchase intentions

An assessment of the relationship between service quality and customer satisfaction in the... http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Journal of Retailing CrossRef

An assessment of the relationship between service quality and customer satisfaction in the formation of consumers' purchase intentions

Journal of Retailing , Volume 70 (2): 163-178 – Jun 1, 1994

An assessment of the relationship between service quality and customer satisfaction in the formation of consumers' purchase intentions

Journal of Retailing , Volume 70 (2): 163-178 – Jun 1, 1994

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Publisher
CrossRef
ISSN
0022-4359
DOI
10.1016/0022-4359(94)90013-2
Publisher site
See Article on Publisher Site

Abstract

Journal

Journal of RetailingCrossRef

Published: Jun 1, 1994

There are no references for this article.