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Aligning organizational processes with mission: The case of service excellence

Aligning organizational processes with mission: The case of service excellence http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Academy of Management Perspectives CrossRef

Aligning organizational processes with mission: The case of service excellence

Academy of Management Perspectives , Volume 19 (3): 54-68 – Aug 1, 2005
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Publisher
CrossRef
ISSN
1558-9080
DOI
10.5465/ame.2005.18733215
Publisher site
See Article on Publisher Site

Abstract

Journal

Academy of Management PerspectivesCrossRef

Published: Aug 1, 2005

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